Senior Customer Success Consultant-AI LLM

at  OpenText

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Primary Responsibilities:

• Consult with internal teams on the integration of LLM features into our existing product suite.
• Understand customer business use cases and translate them into actionable technical requirements.
• Produce high quality code according to design specifications.
• Engage in prompt engineering to design efficient and effective prompts for various LLM applications.
• Conduct data analysis and utilize data science techniques to derive actionable insights for our clients and improve data quality.
• Develop and deliver tailored training sessions and workshops for both internal teams and clients.
• Collaborate with the R&D and product teams to communicate customer feedback and inform future product enhancements

Secondary Responsibilities:

• Assist in the creation of white papers, case studies, and other content that showcases the potential and results of our LLM integrations.
• Stay updated with the latest advancements in AI and LLM technologies to ensure our solutions remain cutting-edge.
• Support sales teams with technical expertise during client presentations and demos