Senior Customer Success Consultant (fluent in Arabic & English)

at  Clarivate

We are looking for an experienced Customer Success Consultant to join our Academia & Government team in EMEA! The main purpose of the Customer Success Consultant is to maintain subscription levels as well as help grow the market share of Clarivate’s solutions and services.
In this role you will demonstrate and communicate the value of the portfolio of solutions Clarivate provides to the Academic and Government market. This will be a global role. If you possess the ability to build a strong customer relationship and deep-dive into specific areas, products, services and domains with a true focus on needs-based solutioning, then we would love to talk to you!

ABOUT YOU – EXPERIENCE, EDUCATION, SKILLS, AND ACCOMPLISHMENTS.

• Bachelor’s degree in Library Information Science, Computer/Data Science or related fields.
• 5 years of experience in the academic research ecosystem, publishing, information science, scientific data, research policy, academic research lifecycle, or sciences and government R&D
• Fluency in Arabic and English

• Become a trusted advisor to our most important customers by building strong relationships.
• Focus on customer outcomes: Adoption, Retention, Growth and Customer delight.
• Identify upsell/cross-sell opportunities and collaborate with sales colleagues to successfully close them.
• Support renewals and new sales with bespoke value-based demonstrations, presentations and documents.
• Run onboarding activities
• Participate as a presenter or panel member at multi-client trade shows, industry events and client meetings.
• Prioritize, triage, plan, track and capture client related activities.
• Offer strong customer service skills as demonstrated by ability to anticipate and meet customer needs.
• Work closely and in true alignment with Account managers, Product sales, Product Management and Marketing.