Senior Customer Success Executive, Research and Corporate Markets

at  BMJ

Why work for us?
Help us create a healthier world. We are a global healthcare knowledge provider. We publish The BMJ, one of the world’s most impactful medical journals and over 70 influential speciality journals. We offer digital tools to help health professionals worldwide tackle critical healthcare challenges. Find out more about us here.

SKILL, EXPERIENCE & QUALIFICATIONS

• B2B marketing or customer success experience, preferably in STM.
• Experience working with senior stakeholders in research/academic settings.
• Knowledge of the research landscape, journals/open access, trends, and competitors.
• Excellent communication skills. Can translate complex information into compelling copy.
  This role requires some travel

• Building strong relationships with key customers and expanding your networks beyond the purchaser to other stakeholders.
• Running evaluations for major customers, setting clear success metrics and measurable outcomes.
• Ensuring successful onboarding of new customers and delivering strategies to encourage adoption of BMJs products and services.
• Monitoring the performance of BMJ’s major open access and subscription customers, maintaining usage and submissions trackers.
• Working with colleagues in Marketing on strategies to increase engagement and implementing campaigns where needed.
• Using customer and data insights to identify unmet needs and introducing new products in discussions with customers where appropriate.
• Collaborating with Product, Sales, Customer Support and Marketing colleagues to ensure overall customer success.
• Working with customers to develop testimonials, case studies and other materials demonstrating the impact of BMJ’s products and services.