Senior Customer Success Manager

at  Citylitics

ABOUT CITYLITICS

Citylitics delivers predictive intelligence on local utility & public infrastructure markets.
What is Infrastructure? It is the roadways you rely on to safely get to Grandma’s house, it’s the potable water that comes out of your kitchen tap that you wash your family’s food with and it’s the energy that heats our homes and powers our digital lifestyles.
Every year, trillions of dollars are spent on all areas of infrastructure to maintain our quality life and move our economy forward. However, our infrastructure is no longer equipped to meet the needs of the future. We hear about infrastructure failures, whether it be bridge collapses, power blackouts, or water main breaks, every day in the news. Climate change and extreme weather events are disrupting the basic infrastructure we took for granted for years.
Citylitics is solving the hardest data problems in infrastructure while building the sales intelligence platform that enables a faster, more transparent, and more efficient infrastructure marketplace. We turn millions of unstructured documents into high value intelligence feeds and datasets that are available on an intuitive user experience. Our goal is to enable solution providers to connect with cities and their relevant infrastructure needs in a faster and more digital way than historic market channels. As more companies adopt our platform, cities & utilities will be able to access solutions that deliver on the promise of moving towards a more resilient, sustainable, and equitable infrastructure future.

REQUIREMENTS

• 5+ years of B2B Customer Success, Account Management or Sales experience
• Familiarity with SaaS metrics and platforms
• Demonstrated experience in owning and leading the development of strategies on assigned accounts in partnership with appropriate stakeholders
• Proven track record in building executive relationships, developing champions within our customer base, while managing a $2m+ book of business and exceeding gross retention targets.
• You have led projects end-to-end and have experience working with and leveraging internal resources to get things done
• You are an engaging storyteller with the ability to build strong internal and external relationships, rapport and establish trust through a consultative approach
• You are technically savvy and can conduct platform walk-throughs without the support of a Sales Engineer
• Eagerness to learn, rampant curiosity, a passion for technology and for being part of a fast-growing company
• A keen attention to detail, and highly organized when it comes to information management, task prioritization, planning and time management
• Strong problem solving, decision making and analytical skills with the ability to think creatively and be resourceful
• Experience with executive level communication, engagement, and presentation skills are essential

Please refer the Job description for details