Senior Customer Success Manager, EMEA

at  Tegus

Tegus is the leading market intelligence platform for key decision makers. We power some of the world’s most well-respected institutional investors, corporations, and consultancies through the largest and most comprehensive database of primary and market information. Our products and services enable clients to discover unmatched insights and answers to the most challenging questions they face to help them make better informed decisions.
As a Senior Customer Success Manager at Tegus, you will play a pivotal role in ensuring the success and satisfaction of our clients. You will serve as the primary point of contact for a portfolio of 100+ enterprise firms, guiding them through their journey with our products and services. Your main objectives will be to drive adoption, manage each account’s overall health and engagement, minimize churn, manage renewal contracts and identify opportunities for account growth.

QUALIFICATIONS

• 3+ experience in a customer-facing role, preferably in customer success, account management, or sales.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Excellent problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.
• Analytical mindset with the ability to interpret data and derive actionable insights.
• Proficiency in Salesforce, Google Suite, & Microsoft Office Suite.

BENEFITS & PERKS

• Two percent match of base salary for pension plan.
• Health Insurance for you and your immediate family.
• Life Assurance and Income Protection will be provided by Irish Life Assurance.
• Pre-tax commuter benefits.
• Unlimited Annual Leave.
  Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Tegus we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

• Serve as the main point of contact for assigned accounts, building strong relationships with key stakeholders and decision-makers.
• Proactively engage with clients to understand their business objectives and ensure our products and services align with their needs.
• Drive adoption of our products and services within each account, providing training and support as needed.
• Monitor and analyze account health metrics, identifying areas for improvement and taking proactive measures to address issues.
• Develop and execute strategies to minimize churn and increase client retention.
• Collaborate with internal teams across multiple geographies, including Sales, Product Development, and Operations, to advocate for the needs of our clients and ensure a seamless customer experience.
• Identify opportunities for upselling and cross-selling additional products or services to existing clients.