Senior Customer Success Manager

at  Improvado

Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.
As a rapidly scaling Series A startup that raised $34 million in funding, we’re proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.

ROLE

Improvado is seeking a Senior Customer Success Manager who combines strong customer engagement skills with a solid understanding of data analytics and SaaS platforms. This role is pivotal in helping our clients derive maximum value from our AI-powered marketing intelligence platform, tailored for medium to large-scale enterprises and agencies.
Your success will be measured by your ability to reduce churn, enhance customer satisfaction, and build enduring relationships through strategic and effective use of our platform.

KEY RESPONSIBILITIES:

• Prioritize and resolve customer issues, ensuring high-quality support and service.
• Manage Customer issues, upsell new products, and mitigate churn.
• Quickly master our product to effectively address and resolve customer inquiries.
• Collaborate closely with project managers and development teams to meet customer needs and deliver solutions efficiently.
• Educate customers on relevant features of our solutions, tailored to their business needs.
• Partner with sales engineers to simplify complex data for development teams.