Senior Customer Success Manager (m/d/f)

at  Caresyntax

REQUIREMENTS

You genuinely want to make an impact in the healthcare industry.

EXPERIENCE:

• 3-5+ years in a customer success management role, preferably in the healthcare or technology sector and in a fast-paced environment.
• Experience in or around operating rooms (ORs) is a must have.
• Bachelor’s degree in Business, Healthcare Management, or related field.
• Strong Communication Skills: Exceptional verbal and written communication skills with the ability to convey technical concepts clearly and understandably.
• Speaking German and English is a must, and French is a plus.
• Adaptability: Thrive in a dynamic and fast-paced environment, able to adapt to evolving customer needs and industry trends.
• Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail
• Team Collaboration: Ability to collaborate effectively with cross-functional teams to deliver a seamless customer experience and a fun workflow for the team.
• Operational Excellence: Proven ability to develop strategies, translate them into initiatives, and track successful delivery
• Willingness to travel: Mainly domestic and sometimes international.
• Data-driven: Deep knowledge of customer success metrics
• Customer Obsession: We as a team deeply care about our customers and their success and ensure they have everything they need and beyond - So do you!

As a Customer Success Manager, you’ll be at the forefront of ensuring our healthcare partners receive unparalleled value from our software and hardware products. You’ll play a pivotal role in building and maintaining strong, long-lasting relationships with key stakeholders in hospitals, guaranteeing they unlock the full potential of our transformative technologies.