Senior Customer Success Manager

at  MENLO SECURITY ASIA PACIFIC PTE LTD

Menlo Security’s mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.
The world has fundamentally changed. We are growing from 400 employees into the next phase of our journey, and we need passionate talent filled with empathy and agility. The right candidate for the job is ethical, hyper-organized, fanatical about seeing things through to completion, service-oriented, and humble enough to take feedback and coaching yet confident enough to provide feedback and coaching.
Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“ Vista ”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.

YOUR EXPERIENCE

• 5+ years working in pre-sales, account management, customer success, consulting or similar roles related to driving customer success and adoption;
• Experience with Finance and Government entities;
• Experience working with cloud platforms (Amazon Web Services, Google Cloud Platform, Azure), networking, email, and/or cybersecurity technologies;
• Previous experience with a SaaS solutions company and/or an enterprise software company;
• Strong consulting and project management skills, with validated results working as a reliable advisor to drive business value for customers;
• Highly data-driven with a dedication to following the process;
• Passionate about driving and tracking a consistent engagement process with all customers in your portfolio;
• Ability to work in a dynamic environment with constant change to address emerging security risks and challenges;
• Flexibility for travel up to 10% of your time;

Please refer the Job description for details