Senior Data Integration Support Engineer

at  AstraZeneca

AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies.
As a high-performing team, we are united and motivated by our shared purpose – to push the boundaries of science to deliver life-changing medicines. We come to work each day to make a difference – to patients, society, and our company.
Here you will experience a fast paced and agile environment as we continue to support the business on a journey of evolution and growth, driven by new, exciting technology and digital innovations. It’s challenging and sometimes demanding, and that’s why we love it.
The purpose of Commercial IT – Application Engineering domain is to partner with customer facing capabilities areas to deliver cutting edge IT services to enable sales & marketing organization across the globe to actively engage physicians via different sales channels, enhance interactions & increase sales revenues. Delivering the portfolio of projects and services needs people with hybrid skill sets of technical ability and knowledge of the Commercial processes. Commercial IT function has undergone significant transformation and have adopted Salesforce, Veeva and IQVIA’s OCE platform along with iPad based mobile solutions to deliver business demands.
The Commercial delivery network is truly global in scale with resources in Asia, US, UK, China, Brazil, Turkey and India.
The Data Integration Support Engineer will be part of the Application Engineering team for 60 countries across the globe, based out of Wilmington, USA. Data & Integration Support Engineer will be responsible for incident handling, troubleshooting, carrying out Impact Analysis, and providing multiple resolution to a problem associated with Veeva and OCE Integrations.

ESSENTIAL SKILLS AND EXPERIENCE

• Hands on experience of working in Sales & Marketing Portfolio preferably in Life Sciences Industry.
• Technical hands-on experience ino SQL for structured DBso Unix/Linux & Shell Scriptso ETL technologies like Snaplogic or Informatica PowerCenter (IPC)
• Excellent communication and interpersonal skills.
• Excellent spoken and written English language skills.
• Proactive approach to problem solving.
• Able to grasp and understand new technology and concepts
• Master’s / bachelor’s degree or equivalent.
• Able to work collaboratively with multiple teams across different geographies and time zones.

DESIRABLE SKILLS AND EXPERIENCE

• Veeva Vault integration with other platforms or technologies
• Exposure to various Integration Methodologies.
• Good understanding of OS likes Unix/Linux & Shell Scripts.
• Working knowledge on Java, MDM, SOA.
• Experience in service management tools, ServiceNow or Remedy.
• Experience working in a shared service environment.
• ITIL, Service Management
• Experience of Agile methods

• Monitoring applications, systems & interfaces.
• Analysis, validation & fixing of business data issues.
• Advanced trouble shooting, break fix for issues spanning Veeva and OCE related integrations.
• Root Cause analysis and e2e resolution.
• Validation of daily data processing to ensure that data is as desired by business or other systems.
• Development of new and enhance existing ETL interfaces.
• Assist in requirement analysis, effort estimation and solution/technical design for enhancements.
• Support service introduction of new capabilities in the Veeva platform