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Job Summary
The Claims Division is seeking a team member to join the Claims Operations Team as a Senior Data Quality Analyst. In this role the responsibilities include, but not limited to, examining complex data to ensure data integrity and accuracy.
Primary Responsibilities

Specific duties include but not limited to the below:

• Analyze, query, and manage claims corrections according to defined business rules and procedures
• Research and determine scope and complexity of issue then identify steps to resolve all internal data exceptions within various systems in timely and accurate manner
• Determine root cause for data quality errors and make recommendations for long-term solutions
• Determine business impact level for data quality issues
• Collaborate and maintain cross-functional working relationships with team members of multiple business units; Claims Third-party Administrators (TPA), Programmers, and approved vendors to analyze and correct data quality errors
• Act as a backup for Data Quality Analysts team members regarding claim correction procedures and other related job tasks
• Develop automated procedures to reduce time spent on high-volume, low-complexity data quality issues
• Produce ad-hoc reporting for TPA, Business, IT teams, and external partners

Skills and Qualifications

• Adherence to data quality standards to ensure accuracy and provide logical approach to identify, compare, resolve, and improve data quality
• Hands-on experience and strong aptitude with SQL, Snowflake, and Microsoft Excel and Power BI
• Low-code Automation Tools (Power Automate, Alteryx, etc)
• Exceptional communication (written and verbal), evaluation, listening, and interpersonal skills to effectively maintain productive working relationships with internal/external peers and other professionals across organizational lines
• Demonstrate accuracy and attention to detail
• Strong organization and time management skills
• Ability to self-start and work independently

Education and Experience

• Bachelor’s degree preferred
• At least three (3) years of work experience at an insurance company and/or insurance claims loss adjustment service provider supporting property and casualty insurance regarding policies, claims, and resolutions for commercial accounts
• Considerable working knowledge of insurance industry and insurance claims operations particularly in the area of commercial property and casualty claims

LI-SW1

• Analyze, query, and manage claims corrections according to defined business rules and procedures
• Research and determine scope and complexity of issue then identify steps to resolve all internal data exceptions within various systems in timely and accurate manner
• Determine root cause for data quality errors and make recommendations for long-term solutions
• Determine business impact level for data quality issues
• Collaborate and maintain cross-functional working relationships with team members of multiple business units; Claims Third-party Administrators (TPA), Programmers, and approved vendors to analyze and correct data quality errors
• Act as a backup for Data Quality Analysts team members regarding claim correction procedures and other related job tasks
• Develop automated procedures to reduce time spent on high-volume, low-complexity data quality issues
• Produce ad-hoc reporting for TPA, Business, IT teams, and external partner