Senior Delivery Manager, Operational Resiliency - Remote

at  Epam Systems

Are you a seasoned leader with a passion for ensuring operational resiliency? We’re seeking a dynamic Senior Delivery Manager of Operational Resiliency to join our team. In this role, you’ll orchestrate drills and tabletop exercises to fortify our preparedness, guaranteeing our technology teams can meet recovery time objectives through meticulous documentation and rigorous exercises. Collaborating cross-functionally with leadership and teams. Your expertise in cloud architecture, particularly Azure, will be instrumental as you develop and test robust failover plans. If you’re ready to make a significant impact in safeguarding our operational continuity, join us in this exciting opportunity.
Req.#606521641

REQUIREMENTS

• 10+ years of experience in operational resiliency, business continuity, disaster recovery, or related risk assessment and remediation at a technology or financial services organization is a plus
• Ability to hold teams accountable for their deliverables
• Experience with drafting project plans across multiple stakeholders and producing final reports
• Technical aptitude with the ability to learn emerging products
• Experience with Azure and building a structure for cloud-based disaster recovery methodology is a plus
• Azure DR certification skills a plus
• Knowledge of and/or experience with Azure Kubernetes Service, SQL Managed Instance, MuleSoft, and Kafka preferred
• Experience with SharePoint site maintenance and building collaboration desired
• Service Now experience preferred, especially the BC-DR Module a plus
• Ability to prioritize multiple high-priority workstreams
• Experience in Agile Framework with familiarity with SAFe Principles, and story development/refinement/delivery a preference
• Comfortable working in a fast-paced environment while still meeting deliverables
• Bachelor’s degree preferred or related work experience
• Prefer Business Continuity Certification (CBCP, MBCP, BCCE, etc.)
• Knowledgeable and experienced in crisis management best practices

• Plan and coordinate drills and tabletop exercises to ensure appropriate preparedness
• Ensure organizational operational resiliency by verifying that technology teams can meet recovery time requirements through updated documentation and exercises
• Work cross-functionally with leadership and teams to coordinate and lead disaster recovery exercises, identify, and prioritize remediation, and track completion
• Understanding of cloud architecture (Azure) DR processes and technologies to build effective DR failover plans
• Having technology exposure to understand the various stack layers in the cloud architecture (Azure) involving various technologies with respect to core infrastructure and middleware layers involving recovery strategies
• Building and testing DR plans for Azure Cross region failover exercises
• Implement our Technology Operational Resiliency framework to assist in identifying gaps that exist operationally (as the process flows horizontally)
• Identify critical systems and operations that are crucial to the continued business operations in the event of a disaster
• Implement and maintain disaster recovery plans (data center/region failover) and metrics to ensure the security and integrity of technology systems and data while championing program improvement opportunities
• Own process-based remediation items identified in exercises, collaborating with partner teams to design new processes and policies that close gaps
• Experience in documenting processes and building a plan for evolving the process focused on information centralization/automation
• Maintain compliance with all standards, regulations, and requirements
• Create reports as needed for different levels of leadership, covering all aspects of operational resiliency
• Ensure the execution and quality of enhancements, support, and projects
• Manages and develops self while internalizing leadership feedback
• Establish and maintain effective communications and relationships across teams, departments, divisions, and vendors
• Must be able to establish and maintain effective relationships with vendors while aligning with the firm’s objectives