Senior Demand Manager (all genders)

at  Zalando

THE ROLE & THE TEAM

Zalando Workplace, a function within Zalando Technology Foundation, is seeking a Senior Demand Manager within its Workplace PMO team to contribute to the ongoing evolution of our workplace environment. Just as our mission drives us to innovate and shape the workplace of tomorrow, we are expanding our team to include expertise in Demand Management.
At Zalando Workplace our mission is to create the next generation Workplace. We want our internal customers to think of us as thought leaders, solution architects, and partners to each of them to help elevate their goals and those of Zalando. What does it mean to offer a world class workplace? It is ours to define! Our team is driving innovation in all areas, from how we imagine our campus, to how we bring the digital and physical together to enable our colleagues to collaborate effortlessly in this new hybrid of onsite and remote working. The Workplace PMO team is a central team within Zalando Workplace, consisting of >5 project- and program managers and we are looking for a new team member to join us.
As a Senior Demand Manager, you will play a key role in supporting Zalando Workplace on its journey to drive simplification and have the opportunity to help build and shape a new, forward-thinking function in our organisation.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• You will be the central point of contact to intake new (IT) demand for Zalando Workplace, requested by a diverse stakeholder group.
• You will act as the liaison between our internal customers and the technical application expert teams and will be a first point of contact until the demand has been handed over to the respective product- or project teams.
• You manage the relationship with the business units to derive and articulate business requirements, consolidate requests, and collaborate with zWorkplace product experts to provide feedback and clarity to our stakeholders.
• You consult your stakeholders inside and outside of Zalando Workplace based on your knowledge and experience in order to ensure that Zalandos and zWorkplaces strategic direction is being followed accordingly.
• You will get the chance to build and extend a great network within Zalando and gain meaningful insights into teams across Zalando and how they work.
• You bring these teams together in order to achieve alignment, manage expectations and will have a significant impact in identifying the best solution for our Zalando Workplace.
• You will define and bring to life the respective demand management structures and processes, develop and manage related metrics, and drive alignment with the Management as well as internal customers. Also, you will govern the process during the day-to-day as well as drive continuous improvement.