Senior Design Program Manager

at  Zendesk

Job Description
Zendesk is currently in search of a dynamic and curious Senior Design Program Manager to be part of our growing Talent and Organizational Development team in the Philippines. In this role, you will work closely with T&OD leadership and seasoned Talent Consultants to comprehend global business requirements related to talent and develop inventive solutions.

As a Senior Design Program Manager, you will:

• Lead the design and creation of innovative talent development programs, applying proven instructional design methodologies.
• Partner with subject matter experts to ensure the relevance and accuracy of program materials.
• Innovate and iterate on program design to meet the evolving needs of the business and our employees.
• Oversee the execution of talent programs, ensuring they are delivered on time, within scope, and within budget.
• Evaluate program effectiveness using robust metrics, delivering insights and recommendations for enhancements.
• Provide expert risk management strategies, identifying potential obstacles and proposing preventative measures or solutions.
• Guide the establishment and evolution of metrics and evaluation procedures to measure and optimize operational efficiency at scale.
• Collaborate with cross-functional teams to align operational strategies, ensuring consistent execution across different levels of the organization.
• Offer strategic insights on how to effectively use technology to support growth and optimize productivity.

THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request

• Significant professional experience in designing and managing scalable learning and development programs in a corporate setting.
• Demonstrated leadership in a senior program management role, including stakeholder management and team leadership.
• In-depth understanding of learning theories and instructional design models.
• Strong project management skills with a proven ability to deliver within budget and timelines.
• Experience in a consulting or advisory role, ideally within a similarly-sized organization.
• Familiarity with project management, along with a strong proficiency in using Learning Management Systems (LMS), CRM platforms, project management tools, and analytics software, is also required.
• Excellent communication, interpersonal, and presentation skills.
  Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
  Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
  Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.