Senior DevOps Engineer

at  Pindrop

WHO WE ARE

Are you passionate about innovating at the intersection of technology and personal security? At Pindrop, we recognize that the human voice is a unique personal identifier, increasingly susceptible to sophisticated fraud, including the threat of deepfakes. We’re leading the way in developing cutting-edge authentication, fraud prevention, and deepfake detection. Our mission is to provide seamless and secure digital experiences, safeguarding the most personal aspect of our identity: our voice. Here, you’ll be part of a team driven by values of Innovation, Customer Advocacy, Excellence, and Impact. We’re not just creating a safer digital landscape by fortifying trust and integrity with those we serve, we’re also building a dynamic, supportive workplace where your contributions make a real difference.
Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.
Pindrop’s DevOps teams work to make our infrastructure and core systems so good, reliable, automated, monitored and performant that our engineers can focus on building innovative global products that are changing the world without having to think about what is running them. We are a dynamic and high energy team with immense collaboration and an unrelenting passion for reliability and scalability. If uptime and automation are part of your personal core belief system, the Pindrop DevOps teams are where you need to be!

YOUR SKILL-SET:

• On-call rotation participation with occasional night/weekend work is required
• 5-7 years of experience in a DevOps and/or SRE related role
• Redhat/CentOs/Ubuntu linux administration experience
• Experience with Terraform/Packer/Chef/Ansible/Helm/Flux
• Scripting expertise, preferably Python, Bash and/or TypeScript
• Knowledge of some or all of our toolset and internal services that you will help manage: Github/GH Actions, Jenkins, JFrog, VMWare, ELK, Prometheus, Docker containers, etc
• Experience working with many AWS/GCP infrastructure services such as EC2/GCE, ECS/EKS/GKE, RDS, S3, EIP, NLB, Route53, Kubernetes, and more
• Experience with networking concepts and firewalls, switches, and router configurations including: VLANs, DNS, VPNs, BGP, SIP, ACLs, etc.
• Demonstrated experience identifying security vulnerabilities with the associated ability to remediate them in a timely manner
• PostgreSQL, MySQL or similar DB experience in both building highly available systems as well as writing complex queries and debugging
• Demonstrated history working within a distributed architecture and CI/CD best practices
• Telephony infrastructure experience a plus

WHAT YOU’LL DO

• Design, document, build, maintain, and support a wide array of complex infrastructure and services
• Own key components of our deployment pipeline and operational infrastructure
• Work on multiple assignments at once, collaborate with the larger teams to establish and use best practices
• Analyze performance/usability challenges and propose innovative solutions to solve them
• Proactively enhance monitoring and troubleshooting capabilities
• Look at every manual process and find ways to automate/code it into a highly reliable and reportable system
• Automate software deployment processes and continuously improve our CI/CD posture
• Mature our processes from ad-hoc to optimized
• Take complex systems and make them seem boring because they are so reliable

At Pindrop, our Core Values are fundamental beliefs at the center of all we do. They are our guiding principles that dictate our actions and behaviors. Our Values are deeply embedded into our culture in big and small ways and even help us decide right from wrong when the path forward is unclear. At Pindrop, we believe in taking accountability to make decisions and act in a way that reflects who we are. We truly believe making decisions and acting with our Core Values in mind will help us to achieve our goals and keep Pindrop a great place to work:

• Audaciously Innovate - We continue to change the world, and the way people safely engage and interact with technology. As first principle thinkers, we challenge standards, take risks and learn from our mistakes in order to make positive change and continuous improvement. We believe nothing is impossible.
• Evangelical Customers for Life - We delight, inspire and empower customers from day one and for life. We create a partnership and experience that results in a shared passion. We are champions for our customers, and our customers become our champions, creating a universal commitment to one another.
• Execution Excellence - We do what we say and say what we do. We are accountable for making the tough decisions and necessary tradeoffs to deliver quality and effective solutions on time.
• Win as a Company - Every time we win, we win as a company. Every time we lose, we lose as a company. We break down silos, support one another, embrace diversity and celebrate our successes. We are better together.
• Make a Difference - Every day we have the opportunity to make a positive impact. We operate with dedication, passion, and uncompromising integrity, creating a safer, more secure world