SENIOR DEVOPS OBSERVABILITY ENGINEER

at  SVITLA SYSTEMS

Svitla Systems Inc. is looking for a Senior DevOps Observability Engineer for a full-time position (40 hours per week) in the USA. Our client is a cloud platform for business spend management (BSM). The client empowers companies worldwide with the visibility and control they need to spend smarter and safer. They provide a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The platform provides greater visibility into and control over how companies spend money. Small, medium, and large customers have used the platform to bring billions of dollars in cumulative spending under management. This track consolidates numerous commercial and open-source tools in the observability space into one platform. The go-forward platform will be either Dynatrace, Datadog, or New Relic. The current toolset consists of New Relic (APM), ELK and Logz.io (Logging), Pingdom (synthetics), InfluxDB (metrics, box, and wire), Grafana (dashboards), Prometheus (K8S), and Datadog (specific applications for APM, Logs, etc.). The end state is all tools are turned off in place of a new platform. ELK and New Relic* (pending they aren’t selected as the go-forward platform - by the end of May 2024; DataDog* (pending they aren’t selected) and Logz.io by September 2024; Influx, Grafana and Prometheus by November 2024. Success occurs when all legacy tools are retired according to the schedule laid out. In addition, all monitoring, alerts, logs, metrics, and dashboards are operational in the new platform. The team consists of 1 Observability Ruby Engineer, 1 Observability .NET Engineer, 2 Observability DevOps Engineers, and 1 Technical Project Manager.

Requirements:

• A degree in Computer Science or equivalent experience, some of which is in an enterprise SaaS organization.
• 2+ years of experience in SRE and Observability.
• 2+ years of experience in production system administration and web operations.
• Understanding of large-scale web operations.
• Knowledge of Ruby, Go, Java, Python, or an equivalent programming language.
• Knowledge of some of the following key technologies: Prometheus, InfluxDB, Grafana, Telegraf, StatsD, Elasticsearch, Logstash, Kibana, OpenTelemetry, New Relic, Datadog, Dynatrace.
• Experience with Cloud/SaaS architecture using AWS, Azure, Google Cloud Platform, and CloudStack, OpenStack.
• Expertise in creating custom dashboards, providing health and performance reports, and creating alerts.
• Experience with Chef, Ansible, or other configuration management tools.
• A solid understanding of networking systems and protocols.
• Ability to own and deliver projects and issues to resolution using Agile methodologies, demonstrate a definite bias for action and focus on results.
• An excellent communicator and cross-team collaborator.
• A passion for solving problems.

Responsibilities:

• Support the implementation and migration to a consolidated observability platform for a massive-scale public cloud environment from a metrics, logs, and transaction tracing perspective.
• Collaborate with teams across the project to instrument systems, applications, business KPI monitoring, custom dashboards, and alerts.
• Onboard complex data sources to an observability tool.
• Ensure that teams define alerts that are understandable, actionable, and enriched.
• Contribute to creating and publishing standards/best practice documentation for monitoring and alerting.

About Svitla:
Svitla Systems is a global trusted IT solutions company headquartered in California, with business and development offices throughout the US, Latin America, Europe, and Asia. Svitla is an outspoken advocate of workplace flexibility, best known for its well-established remote culture, individual approach to our teammate’s professional and personal growth, and family-like environment.
Since 2003, Svitla has served a wide range of clients, from innovative start-ups in California to mega-large corporations such as Ingenico, Amplience, InvoiceASAP and Global Citizen. At Svitla, developers work with clients’ teams directly, building lasting and successful partnerships, as a result of seamless integration with on-site processes.
Svitla Systems’ global mission is to build a business that contributes to the well-being of our partners, personnel and their families, improves our communities, and makes a lasting difference in the world. Join us!

• Support the implementation and migration to a consolidated observability platform for a massive-scale public cloud environment from a metrics, logs, and transaction tracing perspective.
• Collaborate with teams across the project to instrument systems, applications, business KPI monitoring, custom dashboards, and alerts.
• Onboard complex data sources to an observability tool.
• Ensure that teams define alerts that are understandable, actionable, and enriched.
• Contribute to creating and publishing standards/best practice documentation for monitoring and alerting