Senior Digital Account Manager - Communications Agency

at  Black Sun Ltd

The principal role of the Senior Digital Account Manager is to manage the development of high calibre digital solutions for our Stakeholder Engagement business ensuring they are clearly defined, well managed and delivered to time, scope and budget.
The role will require you to develop an intimate understanding of your client’s strategy and business model as well as a deep understanding of best practice and market trends in financial and non-financial reporting. In time, we will also provide you with the opportunities and platform to develop your career within this growing and highly ambitious organisation.
Working closely with the design, development and account teams, you will be defining the solution to meet our clients’ requirements, managing the project delivery schedule and budgetary estimates, and driving the programme of work from inception through to successful delivery; ensuring projects are delivered on time, to budget and to high levels of client satisfaction.
You will also be responsible for mentoring and managing Digital Project Managers and Junior Project Managers and delegating work to these individuals in your team and ensuring they deliver quality solutions and excellent service.
The role is well suited for a highly motivated and ambitious individual with a curious and innovative mind, and a desire to learn about best practice digital corporate communications. The successful candidate must be comfortable communicating with clients and internal teams, have a keen eye for detail, exceptional communication and interpersonal skills, creative flair and want to participate in building one of the largest and most successful professional service companies of its kind.

QUALIFICATIONS, EXPERIENCE AND SKILLS:

Strong academics with a minimum of 2:1 degree
4+ years agency or client-side experience within digital marketing and communications, managing large build digital projects from inception to delivery with the ability to work unaided;
Ideally, will have experience project managing corporate websites, extranet and intranet builds;
Familiarity with best practices in website development, including accessibility, usability and design;
Experience interacting with clients at a variety of levels and across functions, managing client expectations and ensuring high levels of client satisfaction;
Experience of scoping digital projects of significant scale and complexity and identifying project risks;
Some people management experience would be ideal;
Excellent communication and presentation skills are essential;
Good knowledge of project management techniques for digital solutions including requirements definition, sitemaps, schematics and wireframes, web analytics, etc.;
Must be able to work effectively under pressure, within strict time constraints and must be able to manage multiple projects in a fast-paced, time sensitive environment.

TECHNICAL KNOWLEDGE AND SKILLS

M365 experience
Understanding of content management systems and their use
Project management
Use of JIRA and/or ticketing systems