Senior Digital Business Analyst

at  Coventry City Council

About the team we are recruiting to
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
Coventry City Council’s Digital Services team is a busy, vibrant and innovative service responsible for delivering key enabling and transformational services for the wider organisation, city and external partners. We support the day to day operation of the Council whilst also innovating and enabling the organisational transformation that is required.
Our Technology teams ensure that our core technology offering meets the needs of the organisation whilst planning, designing and innovating to ensure we have a truly transformative technology road map to keep the Council and wider city fit for the future.
Our Digital Delivery teams comprise customer and change functions that ensure we continually understand the overall organisational and wider City’s demands for digital, change and innovation and manage this delivery to our end users. This includes both ‘primary point of contact’ services for customer teams and supporting and enabling the digital delivery of Council and partner services.
If you think Digital and local government might be a bit “old school”, think again. Innovation is at the heart of everything we do and, as a service, we are currently working on programmes of activity which include 5G, Artificial Intelligence, Augmented Reality, Virtual Reality, ChatBots, Process Automation, Connected Autonomous Vehicles…..the list goes on.
What is the job role?
This is a new role, created to support the delivery of our Coventry Connects and Digital Workplace programmes of work. Our One Coventry Values underpin both programmes with the aim of delivering better, cheaper services to customers (Coventry Connects) and within the Council (Digital Workplace) through the re-design of services around the capabilities the internet and digital technology provides.
Reporting to the Digital Delivery Manager, the post holder will manage a team of 4 Digital Business Analysts supporting the delivery of both programmes.
You will lead the business analysis work across the programmes and be seen as a go-to professional in the Digital Delivery Team.
Who are we looking for?
Holding the British Computer Society Diploma in Business Analysis or equivalent, your experience will ideally have been gained from working in large, multi-disciplined, complex organisations.
You will have significant experience working as a Business Analyst, with an understanding of how effective digital developments add value to an organisation and the importance of user centred design.
You will be able to build and maintain critical working relationships and use your excellent communication skills with a wide range of stakeholders at all levels across the Council and with our partners, demonstrating customer awareness and customer care throughout.
You have experience in developing and managing staff, setting priorities, monitoring and applying standards of performance and aligning working practices and behaviours to model the organisational values
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
For full details on the application process please read the attached document labelled ‘Coventry City Council Application Process’
Interview date(s): 23 May 2024
About Coventry

Please refer the Job description for details