Senior Digital Business Analyst

at  Coventry City Council

About the team we are recruiting to
Coventry City Council’s ICT & Digital service is a busy, vibrant and innovative service responsible for delivering key enabling and transformational services for the wider organisation, city and external partners.
In a nutshell we provide the organisation with the digital technology, be that laptops or systems, to enable people to do their jobs in a modern and efficient way. We support over 5500 corporate users and their PC’s, roughly 400 servers (the machines that run our corporate systems), roughly 300 systems and all the relevant infrastructure components that make all the above work and remain secure. In addition to this we offer ICT support services to a significant number of school staff.
Our work spreads beyond the Council and to the wider City and region through our Digital Coventry strategy. This is a strategy which looks outside of the organisation and to how Digital technology and innovation promotes Coventry as a place to live, learn, work, innovate and do business. This strategy is directly linked with the Council Plan and supports many of the vision statements aligned with “Globally connected”, “Locally committed” and “Delivering our priorities”.
If you think Digital and local government might be a bit “old school”, think again. Innovation is at the heart of everything we do and, as a service, we are currently working on programmes of activity which include 5G, Artificial Intelligence, Augmented Reality, Virtual Reality, ChatBots, Process Automation, Connected Autonomous Vehicles…..the list goes on.
We are part of the national LocalGov Digital movement that has the aim to aid the delivery of better, cheaper local services by councils across the country, through the re-design of services around the capabilities the internet and digital technology provide.
What is the job role?
This is a new role, created to support the delivery of our Coventry Connects and Digital Workplace programmes of work. Our One Coventry Values underpin both programmes with the aim of delivering better, cheaper services to customers (Coventry Connects) and within the Council (Digital Workplace) through the re-design of services around the capabilities the internet and digital technology provides.
Reporting to the Digital Delivery Manager, the post holder will manage a team of 4 Digital Business Analysts supporting the delivery of both programmes.
You will lead the business analysis work across the programmes and be seen as a go-to professional in the Digital Delivery Team.
The role will require you to work flexibly with a minimum of 40% of your time on site in Coventry.
Who are we looking for?
Holding the British Computer Society International Diploma in Business Analysis or an equivalent qualification in business analysis, your experience will ideally have been gained from working in large, multi-disciplined, complex organisations.
You will have significant experience working in a Digital Business Analysis environment with an understanding of how effective digital developments add value to an organisation and the importance of user centred design.
You will be able to build and maintain critical working relationships and use your excellent communication skills with a wide range of stakeholders at all levels across the Council and with our partners, demonstrating customer awareness and customer care throughout.
You have experience in developing and managing staff, setting priorities, monitoring and applying standards of performance and aligning working practices and behaviours to model the organisational values.
We value and respect the diversity of our team and aim to recruit a workforce which reflects our diverse communities. Our workforce data shows that women are under-represented in our team and encourage applicants from this background to apply. This does not prevent individuals with other protected characteristics as set out within the Equality Act 2010 from applying for this post.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date(s): 10 July 2024. These will be held at onsite in Coventry.
About Coventry

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health conditio