Senior Digital Solutions Manager

at  Sodexo

AS A NATURAL COMMUNICATOR AND PROBLEM-SOLVER, YOU THRIVE ON BOTH STRATEGY & EXECUTION. YOU’RE ALSO AN EXPERT AT DEPLOYING DIGITAL INNOVATIONS AND TECHNOLOGY AS YOU BUILD STRONG, COLLABORATIVE RELATIONSHIPS WITH BOTH INTERNAL AND EXTERNAL STAKEHOLDERS.

Sodexo is seeking a Senior Digital Solutions Manager within Marketing to support our Campus, Government and K-12 Schools Segments. The Senior Digital Solutions Manager is positioned within the Digital Innovation Team. This position helps to lead the deployment and expansion of our approved digital solutions, with a focus on strategic growth, optimized profitability, and competitive market differentiation and value. The Senior Digital Solutions Manager aligns the solutions portfolio to share of wallet initiatives, and drives engagement between operators, clients, and end-users. In collaboration with Strategy and Marketing this position facilitates a “right tech, right fit” approach to solution our tools and technology for segment optimization.
*This position will require up to 50% travel, and the candidate ideally resides in the regional area for which they will support in the United States! *

• Execution of effective, thoughtful deployments (at scale) with a “right tech, right fit” approach with our operators in-segment.
• Lead the initiation and execution of innovative ideas for enhancing and deploying digital solutions within the assigned region(s) of the campus segment and select prestige accounts.
• Serve as an Ambassador for the Everyday App, especially within assigned territory; ensure E2E successful deployment of Everyday app occurs at each respective campus; align actions to expectations as you collaborate with, and influence key stakeholders and cross-functional areas (i.e. Product Management teams, BTA’s, Service Ops, Menu Teams, Central Marketing, Service Desk, local operators, etc.).
• Cultivate organic growth and drive share of wallet through digital innovation execution; this includes scale of mobile commerce and average transaction value.
• Digital Innovation Portfolio Management: eCommerce, inclusive of mCommerce; manage, implement new solutions; channel IRL feedback regarding effectiveness and competitive activity in market, usability, etc. Leads digital innovation deployment, training, troubleshooting and UX/CX of the solution.
• Digital Innovation Deployments and Business Continuity Support.
• Training & Support (regional area), Roadmap Execution, Solution Feedback, Troubleshoot, Manage Escalations.
• Collaborates extensively with team members and other departments on cross-functional initiatives.
• Enable on-site teams to operationalize deployed digital solution(s) and optimize the consumer journey on-site.
• Serve as the subject matter expert for digital innovation for internal and external audiences, presenting virtually and in-person, as needed.
• Travel Required.