Senior Director Ambulatory Operations

at  Cleveland Clinic

Join the Cleveland Clinic Martin Health team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
As the Senior Director of Ambulatory Operations, you will manage day-to-day business and clinical operations of the clinical service lines across assigned Centers, Medical Office Buildings, and Specialty Practices within Ambulatory Operations. You will provide direction to promote the vision and holds responsibility for the implementation of strategies to support the business functions and patient care activities in collaboration with Clinical Centers and the Executive leadership team.

Our ideal caregiver is someone who:

• Successful history of overseeing multispecialty health practices and executive leadership skills.
• Has led Ambulatory Operations to increased productivity.
• Experience successfully managing budgets and patient throughput.
• Experience with recruitment of staff and working collaboratively with department leadership to increase staff efficiency.

This is a rewarding opportunity that offers growth-oriented projects, mentorship, support, and resources. You will experience great exposure to both the institute and department leadership and have numerous opportunities for career growth
At Cleveland Clinic, we know what matters most. That’s why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you’ll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you’ll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

EDUCATION:

• Master’s degree in Business Administration, Healthcare Administration, Finance or equivalent, or Doctorate degree within a medical field.

WORK EXPERIENCE:

• Minimum five years senior level management experience in a health care environment, preferably large medical practice or hospital setting.
• Demonstrated experience and responsibility for recruitment, budgeting and strategic development with a strong track record of success.

PHYSICAL REQUIREMENTS:

• Requires frequent sitting, computer entry and normal or corrected vision with manual dexterity sufficient to perform work on a personal computer.
• Requires the ability to walk to attend meetings and function in a stressful environment.

• Ensures all key operational targets and regulatory requirements are met.
• Directs the development and implementation of business plans for new or revised ventures and/or expansion of services and programs that may include the acquisition of other practices and/or services to include facilities as well as personnel.
• Identifies performance improvement and integration opportunities across service lines and facilities and partners to translate into realized efficiencies.
• Optimizes employee experience to retain engaged workforce focused on patient’s experience.
• Facilitates process improvements to achieve optimal experience for patients, families and referring physicians.
• Integrates with operational support services, finance, ITD, human resources and marketing functions.
• Ensures development and completion of the budgetary process for departments as related to annual operating and capital budgets, with respect to expenses, revenue and fee schedules, and ongoing financial monitors and reports.
• Serves on appropriate committees and other groups as the administrative representative of the respective departments and disseminates information from other sources to the departments.
• Promotes and maintains harmonious inter-intra departmental relationships and represents the departments in coordinating administrative and operational activities which interface with other departments.
• In collaboration with Clinical Centers and Executive leadership, develops strategy and growth business/marketing plans.
• Leads team to ensure goals are met and deploys initiatives to achieve as needed.
• Delivers best-in-class efficient and patient-centered services.
• Ensures patient experience achieves desired benchmarks for outstanding service.
• Directs implementation of strategic objectives towards overall plan.
• Other duties as assigned.