Senior Director of User Experience & Product Growth

at  Market Logic Software

JOIN MARKET LOGIC: INNOVATE, LEAD, THRIVE!

Market Logic is a vibrant and rapidly growing software company that excels at transforming data into actionable insights. Our AI-driven platform empowers global innovators to make smarter decisions and prioritise customer-centricity.
We have over 10 years of experience, a multicultural workforce of over 100 professionals from over 50 countries, and a user base of over 100,000. We are committed to supporting over 100 clients around the world.

What sets us apart:

• Innovation: We are pioneers in AI-powered insights.
• Expertise: We are trusted by global industry leaders.
• DeepSights AI: Our DeepSights AI assistant empowers business users to intuitively uncover the latest insights and seamlessly integrate them into their go-to-market strategies.

Are you looking for a challenge to strive in the international environment that fosters an ownership mentality and focuses on empowered leadership teams who partner with employees to ensure an engaged employee experience?

YOU WILL FIT GREAT WITH THE FOLLOWING SKILLS AND QUALIFICATIONS

• User Empathy: Deep empathy and experience with end-users in a B2B SaaS enterprise setting.
• Growth Focus: Proven experience in driving product growth through innovative strategies and optimizing product levers.
• Enterprise SaaS Experience: Strong background in managing SaaS products for enterprise customers.
• Strategic Sales Support: Experience supporting strategic sales opportunities for enterprise customers.
• Team Leadership: Experience managing and developing high-performing Design and UXR teams.
• Product-Led Growth: Experience with product-led growth strategies is a strong plus.
• AI Product Experience: Experience with AI-driven products is advantageous.
• Market Research Understanding: Knowledge of the market research industry is a plus.

CURIOUS? APPLY TO JOIN MARKET LOGIC AND START THE JOURNEY

• One of our Talent Acquisition Partners will screen your application and get back to you as soon as possible.
• Let’s connect - Our Talent Acquisition Partner reaches out. You’ll discover more about the company, culture, and team. It is also an opportunity for us to find out more about you, your experience, and what are you looking for in your next role.
• Meet your future leader – You will find out more about the role, requirements, and your career perspective.
• Align the next steps based on the role – For example, interviews with various teams, case studies, and interviews with other company leaders are no longer necessary. More details will be shared on time.
• Play an active role in your career development and join us!

ABOUT THE ROLE

We are seeking a Senior Director of User Experience & Product Growth who has a thorough understanding of building exceptional products with a relentless focus on user experience and product growth levers. Reporting to the Chief Product & Innovation Officer, you will lead UX strategy and execution, directly managing a Design and UXR team.
Your role will require close interaction with customers to drive discovery and insights, ensuring the product meets user needs and drives growth. You will partner closely with Engineering, Sales, Marketing, and Customer Value teams. Your entrepreneurial spirit and collaborative approach will drive significant growth and improvement.
Over time, your team will expand, so we’re also looking for an experienced people manager who excels at developing high-performing teams.

THE ROLE AND YOUR IMPACT AT THE TEAM

• Develop and Own UX Vision: Define and execute a user experience strategy that enhances the overall product offering and drives user satisfaction.
• Drive Product Growth: Identify and optimize key product levers to drive growth, complementing traditional SLG approaches with innovative strategies.
• Cross-Functional Leadership: Lead UX and Product Management teams, ensuring alignment with Engineering, Sales, Marketing, and Customer Value.
• Customer Interaction: Engage directly with customers to gather insights, validate hypotheses, and inform product strategy.
• Feedback Integration: Establish standardized processes for incorporating feedback from customers and partners into the product strategy to expand market reach.
• Process Improvement: Co-define future processes, evolving our current Product Operating Model to make PD/UXR a central function.
• Stakeholder Evangelism: Advocate for UX improvements across all company stakeholders.
• Hands-On Leadership: Lead by example by taking on actual design work streams to spearhead change and drive initiatives.