Senior Director, Product Marketing - Customer Experience (CX)

at  Microsoft

Join us and shape the future of Customer Experience (CX) with Copilot and AI
Are you passionate about creating compelling product stories that resonate with customers and drive business growth? Do you have a vision for how Copilot and AI can transform the CX category? Do you have a track record of leading high-performing teams and fostering a culture of collaboration and inclusion?
The Microsoft Business Applications business is in high growth mode with solutions uniquely positioned to help customers transform business operations with the power of AI. With a portfolio spanning Dynamics 365, Power Platform, Copilot Studio and Copilot-powered extensions, we’re at an exciting moment of innovation. We’re looking for an ambitious, results-driven Senior Director, Product Marketing - Customer Experience (CX) who is passionate about the CX category and potential for Copilot to transform the market. This role requires a strategic thinker who can simplify the complex and inspire cross-functional teams towards a common vision.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED/MINIMUM QUALIFICATIONS

• Bachelor’s Degree in Marketing, Computer Science, Business or related field AND 8+ years experience in product marketing or product management.
• OR Master’s Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in product marketing or product management.
• OR equivalent experience.
• 6+ years people management experience.
• Deep knowledge of the CX market, customer needs and landscape.

ADDITIONAL OR PREFERRED QUALIFICATIONS

• Bachelor’s Degree in Marketing, Computer Science, Business or related field AND 15+ years experience in product marketing or product management.
• OR Master’s Degree in Marketing, Computer Science, Business or related field AND 12+ years experience in product marketing or product management.
• OR equivalent experience.
• 8+ years people management experience.
• Ability to influence senior stakeholders and drive alignment across teams.
• Track record of hiring, retaining and coaching top talent.
• Effective communication, presentation and interpersonal skills.
  Product Marketing M6 - The typical base pay range for this role across the U.S. is USD $152,300 - $266,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $194,800 - $292,200 per year.
  Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
  Microsoft will accept applications for the role until April 18, 2024.
  Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations

• Develop and execute product marketing strategy and Go-To-Market plans for the CX category, including positioning, messaging, value proposition and analysis.
• Drive thought leadership on category transformation with Dynamics 365, Microsoft 365 and Copilot, leveraging channels including blogs, webinars, events and social media.
• Partner with senior product management leaders to provide customer feedback, market insights and marketing requirements to shape product roadmap.
• Partner with senior sales leaders to enable readiness and pipeline generation delivering sales content, tools, training and best practices.
• Partner with other product marketing leaders to create integrated stories that showcase the transformative value of Dynamics 365, Microsoft 365 and Copilot.
• Lead, coach and develop a team of product marketing managers, fostering a culture of excellence, collaboration and inclusion.
• Embody our culture and values