Senior Electronic Banking Officer

at  Security Service Federal Credit Union

Assists Security Service members, potential members, and non-members via email, secure messaging, telephone, fax, or mail following the Member Contact Center standards. Independently processes a variety of transactions and inquiries in accordance with policies and procedures. Services account requests and inquires received via all electronic channels to include email, secure messaging and letter requests. Also services and corresponds with members in a professional and timely manner via electronic and written means.
Processes member transactions/requests in a proficient, timely, and accurate manner within all applicable processes/procedures while following all established procedures, guidelines, and applicable regulations. Assists in coaching and providing feedback to MCC representatives as necessary. Resolves complex account issues and inquiries. Works with other departments to ensure member satisfaction is met in a timely, efficient, and accurate manner.
Engages and participates in a teamwork environment to ensure all departmental goals, leading to the overall attainment of credit union goals, are achieved. Demonstrates a positive professional and business owner mentality. Displays confidence and decision making abilities. Shows empowerment by identifying member needs and utilizing resources to find sensible solutions that assist our membership.
Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values. Requirements: High school diploma or equivalent. Minimum of seven (7) years of call center or financial institution or comparable experience in cash handling, customer service, or sales. High level of interpersonal skills, including excellent verbal communication skills, excellent writing skills, and excellent telephone communication skills.
Problem solving ability, attention to detail, responds to requests in a timely manner. Able to operate a personal computer and good knowledge of Word, Excel, and Internet. Attention to detail and ability to correspond to requests in a timely manner. High level of interpersonal skills, including excellent verbal communication skills, a clear speaking voice, and good writing skills.
Independent problem solving ability. Time management skills to include being timely and efficient in all aspects of job. Able to multitask in a fast-paced environment. Function with minimum supervision.
Expected to exhibit individual initiative and work independently. Excellent listening skills

Please refer the Job description for details