Senior Email Marketing Specialist

at  Ten Group

OVERVIEW

Our goal is to continually produce and develop industry-leading personalised email content to engage our worldwide member base of high-net-worth members. We’re looking for someone who has a strong background in email marketing to join our fast-growing team to create proactive communications to inspire our members with content around dining, entertainment, travel, offers and benefits.

REQUIREMENTS

• Significant experience in email design and HTML (Mandatory)
• Significant experience with targeted audience segmentation
• Ability to troubleshoot email marketing campaigns, from HTML to delivery issues.
• A creative mind – you should be a problem solver and have a good eye for good (and bad!) design.
• Works well under tight deadlines while maintaining attention to detail.
• Excellent project management skills with a proven ability to prioritise and manage tasks in a demanding work environment.
• Understand the full customer journey in relation to campaigns and transactional content.
• Significant experience of following different brand guidelines
• Assess impact of work and amend strategy going forwards to continuously improve.
• Be up to date with new technological developments in eCRM.

WHO WE ARE

At Ten our goal is simple, to become the most trusted service business in the world.
We are already the global market leader for lifestyle management and concierge services, providing services from a 22 strong global office network with over 1000 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. Will you help take us there?
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• Design highly personalised dynamic emails
• Build automation programmes
• Plan and deliver e-mail campaigns across different regions and propositions
• Segment customer data and personalise communications to maximise relevance and effectiveness
• Proactively communicate with stakeholders to deliver projects and ensure workloads and deadlines are managed efficiently
• Manage and deliver large scale CRM projects
• Review impact of work using stats and feedback from stakeholders and adjusts strategy accordingly
• Pitch creative ideas to clients and other stakeholders as needed
• Monitor our competitors’ communications