Senior Engineer, Network & Security • Ne

at  Singtel

SENIOR ENGINEER, NETWORK & SECURITY • NE

Date: 9 May 2024
Location: Singapore, Singapore
Company: Singtel Group
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.

SKILLS FOR SUCCESS:

• A Degree in Computer Science / IT or equivalent
• A minimum of 10 years’ experience in Managing IT Service Delivery
• Prior experience in a technical role
• Strong technical competency with recognized professional certifications in either Network & Security or Systems domain
• Strong investigative, problem-solving skills - ability to identify problems and provide solutions in Router, Switches, Firewall, Load Balancer, VPN, Wireless, DNS, Tacacs & IPAM.

• Comply to ITSM/ITIL methodologies in daily operation e.g. Change, Incident, Service Request & problem management.
• Perform regular monitoring and maintenance of the network infrastructure to ensure optimal performance and availability.
• Troubleshoot network issues reported by users, identify the root cause, and implement appropriate solutions in a timely manner.
• Senior Network Engineer to lead the Tech-Refresh projects and to ensure deliver on time.
• To train the staff from the beginning and ensure they deliver the support to BAU, Projects and Tech-Fresh effectively.
• Extend support and take additional tasks & covering staffs whenever they need it for smooth BAU & project/ Tech Refresh.
• To lead Firewall hardening, security Patch based on security vulnerability alerts. Ensure to meet Infosec SLA and service improvement in Firewall and Load balancer.
• Manage and execute Alogsec/IPS in Singtel environment. Work closely with Infosec for Vulnerability management.
• Need to provide support to Project teams for security/Firewall/Load Balancer in New Home and other projects.
• Lead firewall risk assessment and audit, identifying and mitigating any potential threats or gaps in the system.
• Senior Network Engineer will be SPOC from BAU team to provide support to Security team and OpsCU
• Collaborate with network administrators and engineers to design and implement network upgrades, expansions, and changes, ensuring minimal disruption to network services.
• Maintain network documentation, including network diagrams configurations, and standard operating procedures (SOPs).
• Coordinate with vendors and service providers for network equipment procurement, maintenance, and troubleshooting.
• Keep up-to-date with emerging networking technologies, trends, and best practices to recommend and implement network enhancements.
• Provide technical support and guidance to end-users and other IT teams regarding network-related issues, troubleshooting steps, and preventive measures.
• Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability