Senior Engineer Remote Support

at  Rockwell Automation

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
We are searching for application support engineer.
This job is about working on issues of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Job includes frequent interactions with peers and customers to gain cooperation of others or conduct presentations of technical information/project activities. Networks with senior internal/external personnel in own area of expertise.

Your daily tasks will be:

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.

Our Requirements:

• 4-5 year´s experience in the industrial automation sector.
• Bachelor’s degree in Engineering, or a related field.
• Very good communications skills
• 100% perfect customer-oriented attitude
• Troubleshooting and problem-solving skills
• Fluent English
• Willingness to have on call duty

What do we offer?

• Be part of Rockwell automation – company with 115 years history
• Except monthly salary, yearly bonus
• Meal vouchers
• Special medical care
• Flexible working time
• Friendly working environment and nice office
• #LI-EV1

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature