Senior Engineering Manager

at  American Express

QUALIFICATIONS:

• BS or MS degree in computer science, computer engineering, or other technical field, or equivalent work experience in DevOps/SRE.
• Experience in designing critical highly available enterprise applications.
• Hand on experience with performance testing framework design, tuning Java applications.
• Experience in leading relational and NoSQL databases.
• Hands on experience on enterprise tools set such as Splunk, Grafana, Dynatrace, AppDynamics, BMC, Prometheus etc.
• Experience with Splunk and/or ELK.
• Experience with agile software development methodologies and practices such as Scrum/Kanban, iterations, user stories.
• Full understanding of Service Oriented Architecture design principles, execution patterns and performance optimization.
• Foundation in design, data structures and algorithms, and strong analytical and debugging skills.
• Deep understanding of cloud infrastructure, distributed systems, and containerization technologies, with a strong background in Contact Center Technology and Assisted servicing being a plus.
• Strong knowledge of SRE standard methodologies, including incident management, monitoring, and capacity planning, applied to contact center and assisted servicing environments.

HOW WILL YOU MAKE AN IMPACT IN THIS ROLE?

This role will drive the DevOps mentality which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing, and deployment. You’ll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the modernization platform, technology, and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to improve the performance and availability of our applications. This is an opportunity to work in one of the best Technology units to help improve customer experience for American Express digital assets and influence how millions of people interact with their cards, their merchants, and their money.

JOB RESPONSIBILITIES:

• Hands-on engineer with expertise in developing sophisticated, large scale enterprise applications/tools.
• Responsible for technical aspects of software engineering for assigned applications including design, developing prototypes, and coding assignments.
• Empower teams to automate demand driven scalable application deployments in test or production environments.
• Apply specialized knowledge of industry standards or practices to assigned initiatives to identify sophisticated and or broad problems and issues and
• formulate recommendations.
• Collaborates with leadership across teams to define solutions, technical implementation to drive software maturity and practices.
• Drive the technical roadmap for runtime systems and SRE, ensuring the reliability, scalability, and performance of our contact center and assisted servicing platforms.
• Establish and supervise key performance indicators (important metrics) for runtime and resiliency and drive continuous improvement efforts to meet or exceed these metrics.
• Provide technical leadership and guidance to the team, fostering a culture of innovation, collaboration, and accountability.
• Act as a technical contributor by participating in architecture design, code reviews, and solving complex technical issues.
• Design and implement innovative solution/framework that will improve software engineering velocity, infrastructure resiliency and security, and data availability.
• Develop common framework components (to be demonstrated by enterprise applications), define standards for configuration, monitoring, reliability, and performance engineering.