Senior Engineering Manager - FCSD

at  Ford Motor Company

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

Ford Customer Service Division (FCSD), within Ford, is committed to provide our customers the “Always On” experience and our mission is to get our customers back on the road, in the shortest possible time. FCSD Tech delivers world class software that our

• Dealers use to Diagnose, Repair & Service our vehicles
• Customers use for a seamless Service experience
• Ford enterprise uses to run a highly Profitable, Critical and Complex Parts & Service business

FCSD is a true one-stop shop, offering comprehensive Diagnostics, Repair & Service Capabilities for a full portfolio of Electrified, Hybrid and Internal combustion vehicles globally.

• Provide engineering leadership to multiple product lines within FCSD.
• Help business partners understand our iterative development approach and focus on delivering a Minimum Viable Product (MVP) and releases.
• Design and deliver industry-leading products and services to maximize value and productivity for commercial customers.

• Ensures software engineering excellence (e.g. best practices and quality) is achieved within the product line.
• Collaborates with other Product Line Anchors to reduce complexity across the portfolio, enhance interoperability between services, and make key design decisions across the portfolio.
• Provide thought leadership for the development, structure, technology, and tools used within FCSD.
• Innovate and operate with an iterative, agile and user-centric perspective.
• Clearly communicate technology strategy and vision to team members and internal and external stakeholders.
• Demonstrate software engineering excellence through actively coding, pairing, and performing code and architecture reviews with the software engineers within the product line.