Senior Enterprise Support Engineer, Ethernet Switching

at  NVIDIA

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.
We are now looking for an experienced Ethernet switch software support engineer for our Enterprise Experience (NVEX) team. This individual will have a proven grasp of network engineering and Linux, who also can triage customer network issues, resolve customer problems and maintain phenomenal customer relationships. This highly technical NVIDIA Enterprise Technical Support Engineer will not only be providing critical support to NVIDIA’s enterprise customers, they will also have the chance to create improvements and tools for NVIDIA’s Ethernet switch systems including Mellanox Spectrum, Cumulus Linux, SONIC, Mellanox Onyx, and potentially other Enterprise related network software. The ideal candidate will work closely with our largest customers, as well as the other NVIDIA Enterprise Experience Teams worldwide (Australia, Israel, China, and US). If you have a real passion for technology, and you are interested in an impactful role that helps customers and where you can contribute at all different levels, this may be a superb position for you.

What you’ll be doing:

• Work with NVIDIA Enterprise customers and internal users to improve the availability, reliability, and overall experience of working with NVIDIA enterprise technologies.
• Own and drive customer issues with Ethernet switches from inception to resolution.
• Actively work with customers and develop internal relationships that use NVIDIA’s internal expertise.
• Bring independent analysis, communication, and problem-solving to customer experience.
• Collaborate with engineering to document, recreate and solve issues.
• Author and incorporate technical solutions into our knowledge base.
• Develop software tools to support Enterprise Service offerings including, but not limited to Ethernet Switch software systems such as Cumulus Linux, SONIC and Onyx.
• Regular on call shifts - including weekends and holidays - will be required on a rotational basis, based on your schedule and availability.

What we need to see:

• Configuration and operational expertise with network switch/router platforms (i.e. IOS, JunOS, EOS).
• Proven ability to deeply Analyze IP Layer 2 switching / Layer 3 routing networking protocols (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF).
• Experience in solving problems in large-scale network environments with overlay technologies (BGP, OSPF, XLAN, EVPN).
• Ability to use tcpdump, read the relevant RFCs and file a bug
• Expertise with Linux administration.
• Strong scripting/automation experience with Python, bash, Ansible, Saltstack.
• Expertise with Data centre virtualisation concepts and trends.
• Excellent communication, verbal and written English skills.
• 5+ years of relevant experience.
• Bachelor’s degree from an accredited university or college in Computer Science, Electrical, Computer Engineering (or equivalent experience).

Ways to stand out from the crowd:

• Background with Open Network products such as Mellanox switches, Cumulus Linux, Mellanox Onyx, or SONIC network operating systems.
• Experience as a networking support escalation team member for large enterprise/service provider customers at a company that produces network devices such as switches and routers.
• Linux and Networking Certifications such as CCONP, CCIE, RHCE.
• Experience developing with C, and contributions to networking related open source projects such as Free Range Routing (FRR).

Our work opens up new universes to explore, enables amazing creativity and discovery, and powers what were once science fiction inventions from artificial intelligence to autonomous cars. NVIDIA is looking for phenomenal people in multiple disciplines to help us accelerate the next wave of computing. At NVIDIA, we are inventing some of the coolest technology to empower our partners to realize their artistic side, and further our technology leadership position. This allows us to take on problems that others can only dream of solving at this point.

• Work with NVIDIA Enterprise customers and internal users to improve the availability, reliability, and overall experience of working with NVIDIA enterprise technologies.
• Own and drive customer issues with Ethernet switches from inception to resolution.
• Actively work with customers and develop internal relationships that use NVIDIA’s internal expertise.
• Bring independent analysis, communication, and problem-solving to customer experience.
• Collaborate with engineering to document, recreate and solve issues.
• Author and incorporate technical solutions into our knowledge base.
• Develop software tools to support Enterprise Service offerings including, but not limited to Ethernet Switch software systems such as Cumulus Linux, SONIC and Onyx.
• Regular on call shifts - including weekends and holidays - will be required on a rotational basis, based on your schedule and availability