Senior Executive - Analytics & Insights (Above Market Customer Success)

at  NIELSENIQ

Job Description

As a Senior Executive in the Above Market Customer Success Team, you will be supporting the Above Market Customer Success Consulting Lead and Analytic & Insights Lead to work with cross-functional/countries team service the regional headquarters of NIQ global clients

• Customers obsessed
• Customer focus with a consistent approach and enhance customer satisfaction.
• Create and grow engagement/relationships across multiple functions within the client’s regional organization.
• Show interest in the customer and their business/industry
• Effective Communicator
• Able to deliver clear, complete, and correct information appropriately (even while checking for understanding)
• Facilitating daily two-way communication with clients as well as internal stakeholders.
• Be the channel for Voice of Client
• Be the channel for clients to share their voices and work with Consulting Lead/Analytics Lead in identifying opportunities for improvement.
• Support the drive of NPS participation rate & positive score, and be part of the execution of NPS action plans.
• Results & Outcome Focus
• Drive client satisfaction by providing errorless reports, developing insights based on analysis of various data-sets, and crafting actionable recommendations that lead to opportunities & outcomes, including generating sales leads for NIQ across solution/products
• Deliver against the joint business plan designed in alignment with the client to answer the client’s business priorities.
• Contribute to QBO.
• Support the Consulting Lead in the Governance Process & Discussion, as well as escalation management.

QUALIFICATIONS

• Bachelor/ Master Degree from all backgrounds
• At least 2-3 years of experience in relevant field which required communication, operational and analytical skills
• Proficient in Microsoft Office applications
• Demonstrated strength in analytics and logical reasoning, coupled with the ability to clearly explain analytical techniques to clients
• Excellent interpersonal, communication & presentation skills, proven record of value add presentation
• Business English knowledge, both verbal and written
• Ability to work within a virtual environment
• Ability to function independently and manage multiple workstreams at a time
• Open for change, integrity & client-centric mindset
  Additional Information
  Hybrid-based role, must be physically located within the job country and the applicant must be a Country Resident.

Please refer the Job description for details