Senior Executive, End User Services (IT/AV Support & Project) [LKCMedicine]

at  NANYANG TECHNOLOGICAL UNIVERSITY

This role will be responsible for ensuring smooth operation and support for end-user computing devices and audiovisual (AV) systems across the organization. This individual will play a supporting role in IT and audiovisual (AV) projects, ensuring successful implementation, and delivering high-quality solutions to meet the needs of our clients. The ideal candidate will possess reasonable technical expertise, good communication skills, and a customer-centric approach to problem-solving.

Key Responsibilities

• Provide technical assistance and troubleshooting support to end users for hardware, software, and network-related issues.
• Respond promptly to user inquiries and service requests via ticketing system, email, or phone, ensuring timely resolution and user satisfaction.
• Install, configure, and maintain end-user computing devices, including desktops, laptops, tablets, and mobile devices.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Set up, operate, and troubleshoot AV equipment and systems, including sound systems, projectors, screens, lighting, and microphones, to ensure optimal performance throughout the event.
• Conduct pre-event checks and testing of AV equipment to identify and resolve any technical issues or concerns in advance.
• Provide technical assistance and support to presenters, performers, and organizers regarding AV equipment usage and operation as needed.
• Manage IT and AV projects from initiation to closure, including planning, scheduling, budgeting, resource allocation, and risk management.

Requirements

• Degree in information technology, Computer Science, or related field preferred.
• Minimum 2 years of experience in both IT and AV support, with a focus on end-user computing and Microsoft Domain controller administration.
• Proficiency in troubleshooting hardware, software, and network issues in a Windows and/or macOS environment.
• Basic understanding with industry practices such as ITIL or PMP is a plus, experience with best principles and IT service management (ITSM) frameworks desirable.
• Service oriented, strong user management and communication skills.

Hiring Institution: LKC

• Provide technical assistance and troubleshooting support to end users for hardware, software, and network-related issues.
• Respond promptly to user inquiries and service requests via ticketing system, email, or phone, ensuring timely resolution and user satisfaction.
• Install, configure, and maintain end-user computing devices, including desktops, laptops, tablets, and mobile devices.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Set up, operate, and troubleshoot AV equipment and systems, including sound systems, projectors, screens, lighting, and microphones, to ensure optimal performance throughout the event.
• Conduct pre-event checks and testing of AV equipment to identify and resolve any technical issues or concerns in advance.
• Provide technical assistance and support to presenters, performers, and organizers regarding AV equipment usage and operation as needed.
• Manage IT and AV projects from initiation to closure, including planning, scheduling, budgeting, resource allocation, and risk management