Senior Executive, Operations (Data Analysis)

at  IPOS INTERNATIONAL PTE LTD

SENIOR EXECUTIVE, OPERATIONS (DATA ANALYSIS), PATENT SEARCH, EXAMINATION & ANALYTICS UNIT, IPOS INTERNATIONAL

Great ideas do not discriminate, and anyone can have them. Given the right protection and support, a great idea can become a powerful brand, a transformative technology, an innovative process or design, or even a song or story that moves one’s soul. Housing Singapore’s largest community of intellectual property (IP) experts, IPOS understands better than anyone how important it is to protect ideas and creations for now and for the future. We leverage our deep technical, legal and business expertise to help innovative enterprises grow, through their intangible assets, including IP, from Singapore, through Singapore. We catalyse the ideas of today, into the assets of tomorrow.

Reporting to the Deputy Director, Operations, Planning & System, the candidate will be responsible for the business operations of the Patent Search, Examination & Analytics (SEA) Unit.

You will –

• Ensure business and operational excellence of the internal and contracted processes through the management and continuous improvement of system and workflow
• Monitor, analyse and report the Unit’s productivity and workload
• Prepare monthly management report and dashboard
• Provide secretariat support for management meetings
• Be part of the Quality Management Office and maintain the Unit’s ISO9001 certification
• Handle enquiries from vendors, examiners, customers, via email or telephone
• Provide support for Unit’s procurement and administrative functions
• Monitor progress of IT/automation fixes and enhancements
• Undertake ad hoc Unit projects assigned