Senior Field Engineer

at  GE Healthcare

JOB DESCRIPTION SUMMARY

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction, and maintaining all equipment models specific to Magnetic Resonance Imaging (MRI) and other Imaging Modality.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
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QUALIFICATIONS/REQUIREMENTS:

• Degree level in Engineering or equivalent.
• Technical and analytical skills, with more than five years of Field Services experience in Healthcare industrial.
• Comprehensive knowledge of a specific Magnetic Resonance Imaging (MRI) modality or multi-modalities.
• Sought by others for guidance and advice.
• Proficiency in English.
• Ability to work independently with minimum direction.
• High work standards and quality.
• Shows Initiative and motivation.
• Plans and organizes work effectively.
• Excellent communication skills, listening skills, and interpersonal skills.
• Strong customer skills and deals tactfully and effectively with differences of opinion (e.g. influences rather than directs).

• Maintain all models specific to a modality in the assigned area.
• Perform total system level troubleshooting on complex multi-symptom problems.
• Maintain daily interface with doctors and technicians on equipment status issues, to ensure satisfaction of primary customers.
• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.
• Assist in the growth and direction of business in geographic area.
• Responsible for Warranty and PMS contract cost control.
• Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts).
• Play a leading role in complex and multifunctional rooms.
• Share best practices.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.