Senior Field Service Engineer

at  AVISPL

Description:
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
our highly trained team works hand-in-hand with organization’s worldwide – including more than 80% of Fortune 100 companies so if you’re looking for a business that can offer you real career opportunity and progression, get in touch today and let talk about how we can fast track your career!

The Senior Field Service Engineer’s responsibilities include, but are not limited to:

• Provide support and mentoring for more junior and new members of the team
• Fault finding and repair of AV/UC Systems at client’s premises
• Complete planned preventative maintenance of AV/UC equipment at our client’s premises
• Required to upload and download control programs, software and firmware updates
• Provide readily available telephone support to answer technical questions and assist internal and external customers with fault finding
• Liaise with other internal departments, clients and contractors both in-house and on client’s sites
• Ensure that all job files are accurately maintained in paper and electronic form
• Read and interpret electronic schematics, wiring diagrams and architectural blueprints
• Provide On/Call engineer support for clients either remotely or onsite
• Perform client training when require

As a business we aim to help every one of our employees achieve their potential, So if you are looking to become the best in what you do, AVI-SPL is the right place for you to call home. That being said, for this role, you are going to need a few fundamental skills to allow us to really drive your career forward.

• Have demonstrable technical knowledge of Electronics, Audio Visual/Video Conferencing and Unified Communications Systems with a technical background in a relevant industry
• Have a good knowledge of Control systems, AV Over IP, DSP Mixers and audio processing techniques
• Experience of video wall technologies including LED display solutions
• Operational & configuration experience of Unified Communication systems including MS Teams rooms, Zoom rooms and VoIP
• Experience in providing exceptional customer service and support in a fast-paced AV/VC/UC environment
• Strong customer-focus and understanding of the sensitivities of working on a client’s site
• Be organised and flexible with the ability to approach different types of tasks during the working day
• Being able to prioritise and work under pressure is essential
• Excellent communication skills both verbal and written and being able to communicate with all levels from company executives to contractor