Senior Field Service Engineer (Gas Purification | Gas Systems)
at Adecco Personnel
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 30 Jun, 2024 | USD 8000 Monthly | 30 Mar, 2024 | 8 year(s) or above | Visas,Computer Skills,Communication Skills,Spreadsheets,Word Processing,International Travel,Email | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
REQUISITE CRITERIA & SKILLS
- Technical, engineering or scientific degree or equivalent field service experience required
- Senior Level: 8-10 years of Field Service experience.
- The ability to independently understand, troubleshoot, and resolve hardware and software issues in complex electromechanical and pneumatic systems.
- The ability to work both independently and as a team is required while communicating effectively to both internal and external customers.
- Strong computer skills including word processing, spreadsheets, email, etc.
- Strong communication skills, English fluency a significant plus
- Semiconductor and/or gas industry experience a plus
- Ability to obtain a valid Passport and Visas for international travel is required
Responsibilities:
- Deliver field service support and assistance to troubleshoot, repair, maintain and upgrade equipment at customer locations.
- Provide email and phone responses to customer requests for technical assistance in accordance with customer agreements and contractual obligations.
- Mentor less experienced Field Service Engineers on technical and administrative tasks. This may be delivered via informal on-the-job training and more formal classroom training.
- Develop and publish training material to support, and deliver, customer and FSE training, within the region.
- Develop and translate technical documentation for procedures and processes used by regional FSE teams and customers.
- Promote, manage, and execute Preventative Maintenance Agreements at customer sites, working with management and sales teams to ensure contractual obligations are met.
- Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.
- Always follow safe work practices, attend safety training as assigned, and comply with all Entegris, customer and local safety regulations.
- Provide timely support to global FSE teams through email and international travel as required.
- Maintain proper documentation for all on-site field service support calls and any critical equipment information gathered via phone/email.
- Provide parts/labor requirements to local CSR (Customer Service Representative) for customer quote generation.
- Coordinate service activities within the local FSE team at customer sites, scheduling FSE visits and providing primary communication with the customer on timing and activities being performed.
- Work with local sales and application engineers to ensure customer satisfaction with service performance and delivery and to coordinate cross-functional meetings and technical actions as required.
- Provide detailed verbal and written feedback to Engineering, Quality Assurance, and other departments as necessary.
- Serve as primary contact for large customer sites, coordinating with sales, field applications and other Entegris groups on customer communication, requirements and obligations.
- Attend and successfully complete all required corporate training.
REQUIREMENT SUMMARY
Min:8.0Max:10.0 year(s)
Outsourcing/Offshoring
IT - Hardware / Telecom / Technical Staff / Support
Customer Service
Graduate
Engineering
Proficient
1
Singapore, Singapore