Senior Finance Analyst FP&A , Intake Management

at  Thermo Fisher Scientific

JOB DESCRIPTION

At Thermo Fisher Scientific, our Finance teams are crucial to our business and functional teams to make educated, sound decisions that drive our Mission and make us a stable and trusted industry leader. From Financial Planning & Analysis, Tax, Treasury, Financial Reporting, Audit, Investor Relations, Strategy & Corporate Development to Accounting, our Finance functions have a diverse and global presence, providing significant opportunities to develop unique career experiences and perspectives. Ranked #95 on the 2021 Fortune 500 list and with revenues of more than $35 billion, you’ll discover endless opportunities to grow an exciting career as part of the world leader serving science.

EDUCATION

• Bachelor’s degree in Accounting, Finance, Economics or Information Technology
• Preferred – Master’s Degree in Commerce, Business Administration, Finance or Computer Science

EXPERIENCE

• 3+ years of experience in Shared Services, Finance or Project Management
• Prior experience in a large global company and highly matrixed organization is desired
• Prior experience in handling customer intake and requests management using Service Now tool is an advantage
• Prior experience in FP&A is an advantage
• Prior experience/familiarity with business intelligence, data analytics, Robotics Process Automation and/or Intelligence Automation is preferred

KNOWLEDGE, SKILLS, ABILITIES

• Knowledge of Service Now tool to run customer intake, triage ticket, monitor ticket resolution, send notification to customers and cross functional team members acting on tickets
• Excellent verbal and written communication skills are required to collaborate with various partners across business (finance users) and technical solutioning team (IT)
• Knowledge of business intelligence, data analytics/visualization, and process optimization
• Able to develop executive presentations with effective storyboarding, status update
• Able to anticipate and plan for the unexpected and tackle problems while maintaining a big picture perspective
• Able to make sound business decisions and drive efficiencies
• Able to make commitments, track and communicate progress, and follow through until completion
• Excellent time management skills and ability to prioritize work based on business needs
• Self-motivated, higher level of flexibility and strong work ethic to get the job done
• Self-starter with the ability to learn new tools, systems and processes quickly
  Travel requirements • 10% domestic/international travel require

• Run intake log of customer requests to ensure right owners are assigned and requests are closed on-time using Service Now
• Facilitate decision and prioritization discussions of customer requests, balancing value to business, cost to implement and resources constraints; document key decisions and handle communications to key customers
• Address simple customer issues (training, user access, defects) that don’t require technical solutioning
• Handle user access for dashboards / platforms of AIG FP&A
• Cover for other Business Services functions and get involved into finance projects as needed