Senior Food and Beverage Manager

at  The Postmark Hotel

A collection of heritage-driven, neighbourhood-centric hotels.
Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people and places we encounter to the connections we make; we aim to create space for all. We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.

SPECIAL REQUIREMENTS:

• Smart Serve Certification

• Maximize guest satisfaction and hotel profitability by ensuring that Food & Beverage services, outlets and operations are functioning in the most optimal manner possible.
• Oversee FOH team members during daily operations of all Food and Beverage outlets and ensure guest satisfaction
• Manage Inventory for all outlets and events.
• Ensure menus are current, seasonal, and well received by guests.
• Manager on Duty tasks for the entire property when required.
• Improve and maintain service-related internal administration systems to further benefit the department.
• Act as a FOH service leader by demonstrating exceptional guest service standards and supporting the FOH service team members on the floor at all times when on duty.
• Review industry trends for new and innovative product and service opportunities.
• Ensure that Guest and Team Member concerns are resolved satisfactory in a professional and timely manner and create an environment where there is a feeling of ownership by all departments when it comes to Guest & Team Member concerns.
• Customer Service Champion – lead F&B departments to monitor, engage, support and embrace Guest Satisfaction daily, monthly & yearly results and rankings to ensure there is a consistent focus of continued improvement and provide appropriate feedback and suggestions to team members and management
• Actively involved in Health & Safety and all team member committees with a focus on enhancing culture for hotel team members and leaders
• Responsible for Crisis management for the Division and being an active member of hotel crisis management team.
• Maintain healthy relationships with all vendors and partners.
• Act as a leader and lead by example at all times and promote a safe, and inclusive working environment.
• Create and optimize weekly FOH schedules and manage daily labour
• Evaluate management performance, give clear direction and provide support
• Improve and Maintain service standards set by the General Manager.
• Maintain daily cash balance of F&B Petty Cash, floats, and Drop Safe.
• Oversee cleaning schedules and checklists within the department.
• Inventory management, including costing, ordering and weekly inventory counts.
• Implement and continuously conduct team member training to improve service levels within the department.
• Communicate and work with all departments to ensure that every guest receives excellent service at all times.
• Involved in the development and execution of the Hotel Strategic Plan.
• Manage reservations for all F&B outlets.
• Ensure timely service and pick up for empty bottles, and waste bins.
• Other tasks and responsibilities as assigned