Senior Fraud & Claims Operations Consultant

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications:

• 4+ years of Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• 2+ years of experience with SAS or SQL, or other data management, reporting and query tools
• 2+ years of experience using data and analytics to inform and develop risk mitigation strategies
• 2+ years of experience designing and optimizing complex SQL queries involving table joins and correlated sub-queries on large scale data tables
• 2+ years of experience creating pivot tables and performing data analysis in Excel
• Banking experience and knowledge
• Advanced skills in Microsoft 365 (includes Excel, Words, PowerPoint, Access)
• Technical proficiency in: SharePoint, Power Apps, MS SQL Server, Pega Cstar, Hogan, Tableau, Mainframe Macro, JIRA, Visual Basic, MS Visio
• Demonstrated ability to make decisions, adapt to change, and recommend creative solutions
• Analytical skills and experience with complex problem solving
• Effective communications skills and ability to communicate across all levels of the organization
• Ability to lead and take lead/manage multiple projects and initiatives simultaneously
• Ability to work independently and make informed decisions
• Experience using statistical methods to analyze data and experience developing predictive models
• Knowledge of Check Fraud and Treasury management products and fraud processes
• Regulatory knowledg

Wells Fargo is seeking a Senior Fraud & Claims Operations Consultant within Consumer & Small Business Banking providing coverage for CSBB Operations. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Lead in investigative research, complete root cause data, and develop reports of highly complex fraud and claims transactions, policy violations, and unusual situations with high levels of risk within fraud and risk functional area
• Contribute to large scale planning by leveraging the data received and performing detailed examination to detect patterns, trends, anomalies, and schemes in transactions and relationships across multiple businesses or products
• Conduct evaluation of moderately complex data to detect patterns, trends, anomalies, and schemes in transactions and relationships across multiple businesses
• Lead fraud risk assessments, impact assessments, and end-to-end control design
• Lead fraud incidents from identification to containment, and engage relevant parties to ensure execution of appropriate control
• Lead team in key project deliverables while leveraging solid understanding of business processes
• Provide leadership within the team which could include mentoring and supporting experienced staff, acting as an escalation point, leading key projects and initiatives, or sharing technical knowledge proficiency
• Collaborate and consult with leadership to develop controls to minimize fraud and claims portfolio risk
• Guide key projects as well as initiatives and serve as a mentor for less experienced staff

Required Qualifications:

• 4+ years of Fraud, Investigations of Fraud, Claim Transactions or Policy Violations, Risk Management, or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2+ years of experience with SAS or SQL, or other data management, reporting and query tools
• 2+ years of experience using data and analytics to inform and develop risk mitigation strategies
• 2+ years of experience designing and optimizing complex SQL queries involving table joins and correlated sub-queries on large scale data tables
• 2+ years of experience creating pivot tables and performing data analysis in Excel
• Banking experience and knowledge
• Advanced skills in Microsoft 365 (includes Excel, Words, PowerPoint, Access)
• Technical proficiency in: SharePoint, Power Apps, MS SQL Server, Pega Cstar, Hogan, Tableau, Mainframe Macro, JIRA, Visual Basic, MS Visio
• Demonstrated ability to make decisions, adapt to change, and recommend creative solutions
• Analytical skills and experience with complex problem solving
• Effective communications skills and ability to communicate across all levels of the organization
• Ability to lead and take lead/manage multiple projects and initiatives simultaneously
• Ability to work independently and make informed decisions
• Experience using statistical methods to analyze data and experience developing predictive models
• Knowledge of Check Fraud and Treasury management products and fraud processes
• Regulatory knowledge

Job Expectations:

• Candidate must be located within a commutable distance of the following location: 2850 S Price Rd. Chandler, AZ 85286
• Hybrid work schedule