Senior Fraud & Claims Operations Representative

at  Wells Fargo

JOB DESCRIPTION:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications:

• 18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Customer Service experience
• 1 plus years of Operations environment experience
• Banking or financial operations experience
• Ability to navigate multiple computer system windows, applications, and utilize research tools to find information.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Strong analytical skills with high attention to detail and accuracy
• Experience working with the following systems: PREVENT, RMS Lexis Nexis, CCM, CIV, CLAIMS, Mars, OIB Actimize
• Ability to provide strong customer service, including listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
• Ability to research, analyze and determine a course of action for financial transactions.
• Ability to make timely and independent decisions while working in a fast-paced and results-driven environment.
• Ability to take initiative and work independently with minimal supervision in a structured environment.
• Excellent verbal, written, and interpersonal communication skills

Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Online Fraud Detections as part of Consumer & Small Business Banking.
For additional information on this line of business, refer to the external Careers Site at wellsfargojobs.com .

In this role, you will:

• Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions
• Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
• Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses
• Provide subject matter knowledge and interpretation of procedures to less experienced staff
• Interact with fraud and claims functional area on a wide range of information as well as with external customers

Required Qualifications:

• 18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer Service experience
• 1 plus years of Operations environment experience
• Banking or financial operations experience
• Ability to navigate multiple computer system windows, applications, and utilize research tools to find information.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Strong analytical skills with high attention to detail and accuracy
• Experience working with the following systems: PREVENT, RMS Lexis Nexis, CCM, CIV, CLAIMS, Mars, OIB Actimize
• Ability to provide strong customer service, including listening, eliciting information efficiently, comprehending, and resolving complex customer issues.
• Ability to research, analyze and determine a course of action for financial transactions.
• Ability to make timely and independent decisions while working in a fast-paced and results-driven environment.
• Ability to take initiative and work independently with minimal supervision in a structured environment.
• Excellent verbal, written, and interpersonal communication skills.

Location:

• 1336 W. Alameda Dr. Tempe, AZ 85282

Schedules:

• Sunday to Thursday - 11am - 8pm or Tuesday to Saturday - 11am - 8pm (Local time)
• Training will be (6 weeks paid) from Monday to Friday - 8:00am - 4:30pm (Local time)

Job Expectations:

• Must be able to attend the full duration of the 6-weeks paid training: Monday- Friday 8am to 4:30pm (Local time)
• This position offers a hybrid work schedule and will only consider the location listed.
• This position is not eligible for Visa sponsorship.