Senior Human Resources Operations Representative

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Required Qualifications:

• 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Demonstrated experience in a HR operational role within a matrix organisation.
• Ability to communicate in Mandarin and/ or Japanese will be highly preferred to support relevant stakeholders in the region
• Proven experience in Workday and ServiceNow is essential
• Experience working with outsourced teams
• Proficient in MS office with advanced Excel skills an advantage
• An understanding of employment law across APAC locations
• Organised, with the ability to manage and prioritise a diverse workload and meet set deadlines, SLAs and targets
• Resolution of escalated issues using system knowledge and engagement with relevant teams.
• Excellent attention to detail, with a logical approach to work
• Positive attitude with a ‘can-do’ approach

Wells Fargo is seeking a Senior Human Resources Operations Representative based in Singapore to support the International HR Operations Team. The team are responsible for activities that support the operational efficiency and performance of Human Resources. This is a varied role that will allow you to gain valuable insights on a variety of topics from onboarding to offboarding and all the activities during the employment lifecycle. If you enjoy learning and have an eye for driving efficiencies and improvements then this is the role for you.
Learn more about the career areas and lines of business at wellsfargojob.com.

In this role, you will:

• Manage queries from initial contact through to closure, managing expectations throughout and ensuring an exceptional client service.
• Manage daily operational activities, including but not limited to: job changes; starters; leavers; leave of absence; requests for employee data; and document management.
• Monitor and track information including probations; fixed term contracts; visa expiration; and flexible working agreements; following up with managers to ensure completion of activities within required timeline
• Partner with the Global Mobility team with expatriate relocation administration and system updates.
• Liaise with the payroll team to ensure all payment and amendments run smoothly and on time.
• Actively participate in process improvement discussions and taking responsibility for implementing changes, with the employee experience at the forefront of mind.
• Support on new hire and termination process.
• Identify opportunities to streamline and simplify operational execution.

Required Qualifications:

• 4+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Demonstrated experience in a HR operational role within a matrix organisation.
• Ability to communicate in Mandarin and/ or Japanese will be highly preferred to support relevant stakeholders in the region
• Proven experience in Workday and ServiceNow is essential
• Experience working with outsourced teams
• Proficient in MS office with advanced Excel skills an advantage
• An understanding of employment law across APAC locations
• Organised, with the ability to manage and prioritise a diverse workload and meet set deadlines, SLAs and targets
• Resolution of escalated issues using system knowledge and engagement with relevant teams.
• Excellent attention to detail, with a logical approach to work
• Positive attitude with a ‘can-do’ approach.