Senior ICT Engineer/Designer

at  Lancashire County Council

| Salary £43,421 - £48,474 Per Annum | Permanent, Full time, 37 hours per week | Pro Rata
Pay Award Pending
International Sponsorship – this role is not open to international sponsorship

WHAT WE ARE LOOKING FOR…

An experienced professional: As a senior designer, you should have at least three years’ commercial experience in a field related to IT service design. We are looking for candidates with a track record of scoping, designing, implementing, testing, and transitioning enterprise grade solutions in ITIL aligned organisations. You should be able to think strategically, drive innovation, and demonstrate a logical approach to problem-solving.
A team player: You will need excellent communication skills to engage and involve other technical SMEs within Digital Services. You should be able to form close working relationships with stakeholders such as Architects, Business Analysts, Project Managers, Customers, and our Assurance and Quality Control Teams. You should be articulate, open minded, confident, and able to communicate for your audience.
A commitment to customer satisfaction: Our customers are key to our organisation, and you should demonstrate a history of building strong customer relationships. You will be working with everyone from directors to front-line staff, and you should be able to present a professional image that reflects the values of Digital Services and Lancashire County Council.
An ability to manage ambiguity: You will have a diverse portfolio of work with competing demands. You will need to respond to changes in priority to deliver your workload in the most efficient way. You will manage your work stack independently utilising the tools at your disposal whilst keeping the key stakeholders up to date on your progress.

WHAT YOU WILL DO…

Our application service designers are responsible for the end-to-end design and implementation of new and improved software services. As a senior designer, you will work with autonomy on projects from small service improvements to new, epic scale, enterprise applications. You can expect to employ and enhance many of your skills such as:

• Design:
• Designing services following established service design practices to ensure supportability, usability, and efficiency in the delivered solution.
• Creation of Service Design Packs to ensure successful transition of services aligned to identified requirements and business goals.
• Ownership and accountability of the service design.
• Collaboration:
• Work with our Business Analysts and Architects to translate visions and stories into actionable service improvements.
• Run customer workshops to transform high-level requirements into concrete deliverables.
• Contribute to procurement activities following local government procurement policies.
• Work side-by-side our project management community to plan the successful implementation of new and changed services.
• Risk Management:
• Identify risk and plan mitigations.
• Design test scenarios and work with vendors to remediate defects.
• Implementation:
• Engage in ‘change managed’ implementation activities such as data migrations, installations, and upgrades.
• Liaise with and support other technical teams.
• Mentoring:
• Mentor junior staff and assist our support teams post go live.
• Act as an SME for solutions where you have led the delivery.

PLEASE ENSURE YOU HAVE UPLOADED AND ATTACHED YOUR SUPPORTING STATEMENT TO EVIDENCE HOW YOU MEET THE CRITERIA FOR THE ROLE. WE ARE LOOKING FOR CANDIDATES WHO MEET AND EXCEED THE REQUIREMENTS LISTED IN THE PERSON SPECIFICATION ATTACHED TO THIS ADVERT. THE PANEL MAY BE UNABLE TO SHORTLIST YOU FOR INTERVIEW WITHOUT THIS EVIDENCE.

We reserve the right to close a vacancy before the closing date if we receive sufficient applications.
Job Description and Person Specification