Senior IMatch Operations Support Analyst

at  BMO Financial Group

33 Dundas Street West Toronto Ontario,M5G 3C2

• Knowledge/Hands-On in Intellimatch / Data Integrity Manager
• Perform Business Operations -Out of Proofs (OOP), Account Open/Close, Balance Pool Open/Close, Job Scheduling, Updating Jobs, Import Formats, New Recon, Process Rejects, DTM Deployment, Configuration Update, User Access
• Nice to have Crystal/Cognos Reporting
• ITIL - Service Now: Incident Management Process, Jira, Confluence
• Problem/Analytic Skills
• Communication Skills
• Team Leadership / Leading 4-6 Team Members

Investigates and identifies strategies to optimize business operations and services, and inform business decisions. Defines business requirements to inform technology build and operations by sourcing and analyzing relevant data, reviewing and documenting business processes and collaborating with business stakeholders. Sources business and market data to evaluate the effect of projects on business results. Also assesses the efficiency and the performance of technology (software, hardware and the wider IT system) to deliver expected business results. Identifies and analyzes malfunctions, system workflow, and troubleshoots issues raised by business.

• Elicits requirements and analyzes feasibility to ensure solutions/initiatives achieve the expected business outcomes.
• Supports various project teams across the project lifecycle to ensure development is aligned with the business requirements.
• Develops informative, coherent, and usable project documents (project artifacts) for multiple stakeholders covering functional and non-functional business requirements.
• Applies depth of domain & functional expertise for the assigned portfolio to drive the expected business value.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Builds tests cases in order to validate business requirements and End-User Testing results.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Provides specialized consulting, analytical and technical support.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed.

QUALIFICATIONS:

Foundational level of proficiency:

• Agile Delivery and Development.
• Data analysis.
• Learning Agility.

Intermediate level of proficiency:

• Process improvement and optimization.
• Organization process optimization.
• Business architecture frameworks.
• Stakeholder Analysis and Management.
• Digital Fluency.
• Systems Thinking.
• Verbal & written communication skills.
• Collaboration & team skills.
• Analytical and problem solving skills.
• Data driven decision making.

Advanced level of proficiency:

• Business requirements definition and analysis.
• Insights development and reporting.
• Application functional design.
• Functional Analysis.
• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Deep knowledge and technical proficiency gained through extensive education and business experience.

Please refer the Job description for details