Senior Immigration Programme Consultant

at  Fragomen

Job Description
Senior Immigration Programme Consultant
Immigration Programme Management (IPM)
Sheffield or London. Other European locations may be considered.
About us:
Fragomen is the world’s leading exclusive provider of immigration services. We are a firm of more than 6,200 immigration-focused professionals and staff spanning more than 60 offices worldwide. Immigration has been our sole focus for 70 years, and today we offer support in more than 170 countries. We are problem-solvers, innovators and established thought leaders in immigration, providing strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations.
Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.
About the team:
The Immigration Programme Management team looks after client accounts on both a regional and global scale, acting as a single point-of-contact between the client and the practice teams. The team has overall responsibility for building and maintaining successful client relationships, as well as ensuring compliance with client SLAs and quality of services. The team is characterised by a shared commitment to excellence, innovation, and a holistic approach to immigration program design and consultancy.
We thrive in a collaborative environment, leveraging each other’s strengths to achieve impactful outcomes for our clients and our organization.
About the role:
This position is responsible for providing a high level of strategic Immigration Programme Management for the firm’s Corporate Clients throughout Europe Middle East and Africa (EMEA), and globally.
This presents an opportunity to oversee immigration programmes for our client(s). The successful candidate will support and collaborate with the client, offering in-depth knowledge of programme management and immigration expertise.

Other key responsibilities will include:

• Act as a “watchdog” on client accounts to ensure compliance with SLAs and quality of services on a regional or global level
• Advise client on strategic issues related to service delivery or immigration compliance
• Identify operational weaknesses or areas for improvement within Fragomen and address with appropriate practice manager or partner
• Provide on-going client training to the case teams as appropriate
• Play an active role in the commercial success of the account through identifying issues with billing, helping to resolve potential issues, and when acting as bill approver, acting in a timely and accurate way to approve bills, aid cash collection efforts, and assist those raising bills with improving accuracy and timelines
• May act in support of senior members of the team on larger accounts with responsibility for key aspects of the account including training, project leadership or first level escalation support
• Increase visibility to Managers and Senior Managers of the team of successful actions taken and performed for client as well as any failures and how those were addressed
• Where possible, find and develop additional business opportunities with the client, within any region
• Play an active and central role in the implementation of projects and phased rollouts
• Provide support as required to the Partner(s) and marketing in respect of winning new clients to the firm. This could be through the RFP process, Orals or any other kind of formal process

About you:
To be considered for this role, you will need to have relevant experience in corporate immigration law or in-house global mobility or immigration.
The preferred candidate will also have experience in working across more than one jurisdiction, in handling of complaints, whilst working on account management activities such as reporting, project work and billing and collections issues.

Also required:

• Develops outstanding working relationships with client contacts and gains their confidence through displaying professionalism and efficiency in all communications
• Ensures that advice to clients is accurate and timely
• Assists in the review/improvement of methods/procedures of managing day to day team and office processes
• Generates clear, well-organised written work-product internally and externally
• Plays a key role within the team to promote an efficient and effective team culture
• Language skills are a plus

Fragomen in the UK:
Our UK team is made up of over 700 people working across two offices, based in London and Sheffield. Both offices are centrally located in their respective cities, with the Sheffield office having the added bonus of free on-site parking. Our people work collaboratively and dynamically in a positive environment, with over 20 different languages being spoken.
The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.
Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR including Pro Bono, Social and Sustainability. The RBP initiatives offer great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities.
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status

• Act as a “watchdog” on client accounts to ensure compliance with SLAs and quality of services on a regional or global level
• Advise client on strategic issues related to service delivery or immigration compliance
• Identify operational weaknesses or areas for improvement within Fragomen and address with appropriate practice manager or partner
• Provide on-going client training to the case teams as appropriate
• Play an active role in the commercial success of the account through identifying issues with billing, helping to resolve potential issues, and when acting as bill approver, acting in a timely and accurate way to approve bills, aid cash collection efforts, and assist those raising bills with improving accuracy and timelines
• May act in support of senior members of the team on larger accounts with responsibility for key aspects of the account including training, project leadership or first level escalation support
• Increase visibility to Managers and Senior Managers of the team of successful actions taken and performed for client as well as any failures and how those were addressed
• Where possible, find and develop additional business opportunities with the client, within any region
• Play an active and central role in the implementation of projects and phased rollouts
• Provide support as required to the Partner(s) and marketing in respect of winning new clients to the firm. This could be through the RFP process, Orals or any other kind of formal proces