Senior Implementation Consultant

at  Humanforce

WHO ARE WE?

Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a wide range of industries, including aged care, childcare, hospitality, retail, local government and more. Today, we have offices across Australia, New Zealand, and the United Kingdom.
Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce, with an intelligent, cloud-based platform for employers and managers, and a user-friendly mobile app, specifically designed for employees in their flow of work.
We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection, development and wellbeing while delivering intelligent manager automation to drive cost optimisation, increased productivity, and growth, and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives.

• Scope Implementation Projects: Define project goals, assess client needs, and create project plans.
• Train and Educate Clients: Conduct training sessions, provide resources, and offer ongoing guidance.
• Build and Configure Solutions: Customise Humanforce’s WFM platform to meet client requirements.
• Test Implementations: Ensure functionality and integration through rigorous testing.
• Integrate Systems: Collaborate with IT teams to integrate Humanforce with client systems.
• Troubleshoot and Support: Address issues and provide ongoing technical support.
• Client Relationship Management: Build strong client relationships and gather feedback.
• Documentation and Reporting: Maintain documentation and generate progress reports.