Senior Implementation Manager

at  ANZ Banking Group

Req ID: 70472
Department: Insto Ops Onboarding
Division: Institutional
Location: Melbourne
About Us
At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.
About the Role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small.

The Senior Client Implementation Manager is critical to making this happen and will:

• Manage a team and actively participate in and influence the advancement of the strategic goals for the Implementation business and proposition
• Manage a portfolio of High Complex Customers / program of work at any given time
• Drive Project Governance including facilitating Working Groups and Risk workshops to support customer onboarding / or project programs of work like migrations from legacy to new platforms
• Foster strong client relationships throughout Implementation process and provide exceptional customer service whilst ensuring timely execution of deals
• Drive project / program deliverables against timeframes in order to meet critical path dates.
• Support product teams to identify and drive successful outcome to address product/channel capability gaps as well as drive pilot functionality
• Support Sales as part of driving new business
• Support Sales, Advisory, product and technical solutions teams to design and implement tailored solutions for customers
• Support the business by Leveraging data to effectively oversee and guide business operations.
• Develop new initiatives for improving Implementation banker/ customer experience, reducing cycle time & ensuring knowledge sharing across the team

Role Location: Melbourne
Schedule: Full Time
Role Type: 12 Months Fixed Term
What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Deep TB product & Channel knowledge and a thorough understanding of system and technical integrations.
• Strong customer focus
• Clear demonstration of project management change and risk management
• Proven experience in delivering programs of work in a timely manner whilst ensuring high internal stakeholder and customer advocacy is achieved
• People Leadership: driving performance – with a strong understanding of the levers to drive financial performance
• Influencing skills
• Strong Communication & Presentation skills
• a proactive problem solver

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.
But it’s not just our customers who’ll feel your impact. you’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.
We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can ‘make work, work for them’. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ, you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
. You can apply for this role by visiting ANZ Careers and searching for reference number 70472.
Job Posting End Date
08/07/2024 , 11.59pm, (Melbourne Australia

• Deep TB product & Channel knowledge and a thorough understanding of system and technical integrations.
• Strong customer focus
• Clear demonstration of project management change and risk management
• Proven experience in delivering programs of work in a timely manner whilst ensuring high internal stakeholder and customer advocacy is achieved
• People Leadership: driving performance – with a strong understanding of the levers to drive financial performance
• Influencing skills
• Strong Communication & Presentation skills
• a proactive problem solve