Senior Infrastructure Technical Lead

at  WESTPAC BANKING CORPORATION

JOB DESCRIPTION

Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business - building an organisation where the best talent thrives.
The Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and employees, the ever-evolving IT landscape, and the Group’s regulatory and statutory requirements. In GroupTech we’re striving to be game-changing technologists, shaping the future of banking.

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As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email talentacquisition@westpac.com.au

Your key responsibilities may include:

• Triage and delivery of Midrange Service requests and L3 Escalations from L1/L2 as well as assisting in technical questions that they might have.
• Assist with Technical validation and QA process of the Service requests.
• Assist customers with service request queries and the progress of their requests.
• Identify and Implement improvement initiatives to reduce timelines of service request delivery and improve customer experience.
• Document processes, procedures and standards for the run partner to adhere to.
• Identify opportunities and simplify Midrange catalogue items.
• Provide ad hoc support for Governance, Reporting and Operational

To be successful in this role, you will need excellent communication skills, strong stakeholder management experience and be self-driven. In addition to this, your skills may include:

• Experience of Windows or RHEL Operating System.
• Understand of upgrading Windows or Red Hat Operating Systems.
• Experience in automation Terraform, Ansible & AWX, VMWare Products.
• Strong experience supporting and troubleshooting complex automated workflows.
• Working knowledge of ServiceNow - Request, Incident and Change.
• Reporting tool knowledge ( Power BI) are desirable.
• Working collaboratively with partners, delivery teams and customers