Senior Intake & Triage Officer

at  Department of Justice and Community Safety

• Manage a team of FAS Intake and Triage Officers to deliver an inclusive, trauma informed and victim focused service to Aboriginal victims of crime.
• Ongoing position - Multiple Roles
• VPS4: $92,332 - $104,762 + superannuation
  The Department of Justice and Community Safety is seeking an Intake & Triage Supervisor to support the daily operation of the FAS Intake and Triage function, providing specialised support to Aboriginal victims of crime.
  This is a prioritised role for Aboriginal and/or Torres Strait Islander peoples, who will be given priority consideration as per the special measures provision of the Equal Opportunity Act 2010.
  About the Business Unit
  This is an exciting opportunity to deliver a major new initiative for victims of crime. The FAS is a landmark reform that will replace the judicially based Victims of Crime Assistance Tribunal with an administrative scheme that prioritises the needs of victims and supports their recovery from violent crime.
  The FAS is highly anticipated by victims and stakeholders and represents a major leap forward in government’s response to victims of crime. Established under the Victims of Crime (Financial Assistance Scheme) Act 2022 the FAS will provide financial assistance through a simple and easy to navigate process that is fair, sensitive, and responsive to victims’ needs. It will acknowledge the harm done and be trauma informed, inclusive, and culturally safe.
  Reporting to the FAS Senior Manager – Operations, with practice leadership from the Assessment Manager, you will be responsible for the management of a team of specialist Intake and Triage Officers working primarily with Aboriginal victims of crime. This role oversees the team which provides the first point of contact for Aboriginal victims of crime who wish to engage with the FAS, ongoing communication on applications, as well as oversight of initial application reviews.
  About the Role

Qualifications

• A relevant tertiary qualification and/or experience in business administration, operations, community services, social work, criminology, psychology, victim services, and/or family violence is desirable

DUTIES WILL INCLUDE:

• Manage a team of FAS Intake and Triage Officers, supporting and guiding them to deliver quality and consistent service to Aboriginal victims of crime and in the general Intake & Triage functions.
• Act as an initial escalation point for complex applications.
• Manage the daily operation of the specialist intake and triage function, including allocation of resources, management of work, communication with staff and applicants, completion of reports, and ensuring that the specialist intake and triage function meets service targets and functional responsibilities.
  To learn more about this role before applying, please read the attached position description.
  About you

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL HAVE:

• Experience leading and/or developing an intake and triage team in a complex service delivery environment.
• Demonstrated knowledge and understanding of Aboriginal communities, society and culture and the issues impacting Aboriginal victims of crime.
• Understanding of the nature and dynamics of family violence and sexual assault, especially in Aboriginal communities.

Qualifications

• A relevant tertiary qualification and/or experience in business administration, operations, community services, social work, criminology, psychology, victim services, and/or family violence is desirable.

How to Apply
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don’t hesitate to get in touch with the contact person listed on this ad.
Applicants are welcome to utilise support from the Aboriginal Workforce Unit throughout the recruitment process. Aboriginal candidates are encouraged to contact Aboriginalworkforce@justice.vic.gov.au if they would like cultural support and guidance through the application process.