Senior Investor Relations Product Analyst

at  Nasdaq

WE WILL ENSURE THAT INDIVIDUALS WITH DISABILITIES ARE PROVIDED REASONABLE ACCOMMODATION TO PARTICIPATE IN THE JOB APPLICATION OR INTERVIEW PROCESS, TO PERFORM ESSENTIAL JOB FUNCTIONS, AND TO RECEIVE OTHER BENEFITS AND PRIVILEGES OF EMPLOYMENT. PLEASE CONTACT US TO REQUEST AN ACCOMMODATION.

Job ID R0018789

WHAT YOU WILL DO

Nasdaq Corporate Access Platforms provides our clients with solutions to help them manage and master the two-way flow of information to reach shareholders, customers, employees, regulators or the media to inform, inspire and influence the audiences critical to their success. We provide an unmatched suite of advanced technology, analytics and consultative services across investor relations & corporate governance.
As a Senior Investor Relations Product Analyst , you will serve as a subject matter expert for Nasdaq’s desktop and mobile-based Investor Relations workflow products. You will provide reactive and proactive customer support via email, phone, and live chat. Moreover, you will respond to a wide variety of inquiries, including but not limited to financial data questions, product functionality, technical questions, and industry best practices.

YOUR ROLES AND RESPONSIBILITIES

• Providing support to a wide range of client queries via email, phone, and live chat;
• Working closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base;
• Troubleshooting and facilitating the resolution of technical and data issues and inquiries;
• Participating in tailored proactive client outreach campaigns designed to increase usage by highlighting new features or encouraging usage on underused components;
• Documenting and tracking all client interactions in Nasdaq’s CRM system;
• Managing upcoming product migrations;
• Acquiring and maintaining a strong working knowledge of the Investor Relations industry and keeping apprised of its regulations and updates.