Senior IT Analyst

at  DHL

DHL, an award-winning, leading supply chain business is seeking an IT Analyst, providing on site IT support within a Business unit and act as customer liaison for all IT services impacting the site.
IT is the nerve system of Supply Chain – we connect different parts of our organisation with each other and to customers, translating business needs into solutions across the globe. Our IT professionals play a vital role as strategic partners, capable of enacting value-adding change through standardisation, differentiation, and innovation.

As part of your normal duties, whilst maintaining excellent health and safety practices, you will be responsible for:

• Successful delivery for IT solutions will include the coordination of central IT functions and coordinating and communicating with site operational colleagues. This will include local change management and incident coordination.
• Play an active role in IT project delivery for the site, act as a site IT SME providing end user service to enable the effective use of IT.
• IT Service Management - delivery and maintenance of ITSM processes in operations and to manage service performance to defined standards and SLAs.
• Support the management of IT products.
• IT Implementation - support and delivery of IT solutions, services, and processes.
• IT Change Management - support and run all local site changes and release management, using required predefined tools and processes, for IT systems.
• Internal Customer Relationships - lead and co-ordinate relationships and communication with business partners.
• External Customer Relationships - support communication with external customers as appropriate to support business development and existing operations.
• Communicate and coordinate any local site IT incidents with customer IT helpdesk and support teams.
• Training and Documentation - maintain required IT documentation for training and testing procedures.
• Ensure that DHL IT Strategy and Governance is adhered too.
• Ensure knowledge and compliance to Health and Safety procedures for the team (if appropriate) ensuring training for all team members is kept up to date.