YOUR NEW ROLE

As a Senior Service Desk Analyst, you will play a crucial role in ensuring the smooth operation of our IT systems and providing high-quality support to the internal stakeholders.

• You will be responsible for resolving complex technical issues, troubleshooting software and hardware problems, and escalating issues as needed.
• Deploy and decommission ICT solutions, such as telephony, AV and end user computing. This includes end-user training, and liaising with vendors on offboarding processes.
• Provide coaching and training to other team members and end users, document procedures, user guides and suggest process improvements.
• Build and maintain key relationships with users, technical staff and stakeholders to determine and resolve issues.
• Provide accurate advice about technical issues and solutions to assist with specifying and documenting business requirements for new or existing solutions.
• Manage hardware and software escalations with vendors and internal stakeholders, providing status updates on vendor tickets, until the matter is resolved.
• Manage the Service Desk systems. This includes changes to configuration, upgrades, testing and engaging with the business to create new workflows.

WHAT YOU NEED TO DO NOW

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV - Taruna.yadav@hays.com.au, or call us now.+61 2 9249 2207
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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